SITEC - Requirements Analyst - MacDill AFB

Peraton; Florida; On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

medical

dental

vision

life

health savings account

short/long term disability

EAP

parental leave

401(k)

paid time off (PTO) for vacation

company paid holidays

Job summary

Peraton, located at MacDill AFB, Florida, seeks a Requirements Analyst to support the SITEC-3 Enterprise Operations and Maintenance Task Order. The role focuses on translating business and technical needs into operational IT solutions for USSOCOM and its components.

The analyst will work closely with cross-functional teams, perform requirements engineering, and contribute to ITSM processes using ITIL and Lean frameworks.

Qualifications

• Min 9 years with HS Diploma; 7 years with AS/AA degree; 5 years with BS/BA; 3 years with MS/MA.
• Excellent written and verbal communication; strong customer service attitude.
• Strong proactive team player.

Responsibilities

• Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices.
• Analyzing and defining systems, functions, process and user needs.
• Developing and designing technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services.
• Developing and recommending policies and procedures to transition solutions from concept, through planning, to operations.
• Leading projects to update and modernize existing systems based on changes in operational need, policy, or organizational strategy.
• Creating documentation such as policies, procedures, workflows, and user guides to enhance user acceptance and system integration.
• Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using ITIL and Lean.
• Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions.
• Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives.
• Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
• Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams.
• Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users.

Skills

Excellent communication

Team player

Customer service mindset

Education

HS Diploma

AS/AA degree

BS/BA degree

MS/MA degree

ITIL Foundations

Project+

CAPM

PMP

Job description

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton requires a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Requirements Analyst must be an excellent analytical thinker and problem solver, as well as effective communicator. The Requirements Analyst must have a broad understanding of and experience working with translating requirements into operational solutions. Since this position works closely with colleagues in other departments, strong interpersonal and communication skills are essential. Project management experience and a strong technical and functional knowledge of the Government’s preferred Enterprise Resource Planning (ERP) solutions are a plus. The Requirements Analyst must also have a thorough understanding of the Government’s processes. The Analyst shall perform its work in accordance with policies, procedures, regulations, directives, and industry best practices.

Duties include but are not limited to:

• Identifyingbusiness and technicalproblemsanddevelopingcorrective actionsor improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices
• Analyzing and defining systems, functions,processand user needs
• Developing and designing technical solutionsto meet unique operational requirements,leveraginga broad array of technical capabilities, tools, and services
• Developing and recommending policies and proceduresto transition solutions from concept, through planning, to operations
• Leading projects to updateand modernize existingsystemsbased on changes in operational need, policy, or organizational strategy
• Creating documentation such as policies, procedures, workflows, and user guidesto enhance user acceptance and system integration
• Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks like ITIL and Lean
• Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions
• Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives
• Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management
• Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams
• Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users

Qualifications

Qualifications:

• A DoW security clearance at the TS/SCI level is required
• Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, 3 years with MS/MA
• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
• Strong proactive team player

Highly Desired Qualifications:

• Background and certifications related to systems or network engineering
• ITIL Foundations OR Project+ OR CertifiedAssociate in Project Management(CAPM) certificationsor Project Management Professional (PMP)

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement

• medical
• dental
• vision
• life
• health savings account
• short/long term disability
• EAP
• parental leave
• 401(k)
• paid time off (PTO) for vacation
• company paid holidays

A full listing of available benefits can be viewed athttps://www.careers.peraton.com/benefits.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.