Client-Focused IT Support Specialist (Onsite/Remote)

Bellwether Technology Corporation; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Professional development

Job summary

Bellwether Technology Corporation seeks an IT Support Specialist to join our New Orleans area team. You will provide day‑to‑day technical support through a mix of service desk work, onsite client support, and field deployments.

You will troubleshoot, configure, and deploy hardware and software, document tickets, and collaborate with colleagues to ensure high‑quality client service. Travel to client sites within the region is required.

Qualifications

• Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience.
• Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non‑technical users.
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Customer‑first mindset with a collaborative, team‑oriented approach.
• Ability to lift and transport computers and IT equipment as needed.

Responsibilities

• Provide technical support for incoming incidents and service requests related to hardware, software, and applications.
• Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line‑of‑business applications.
• Perform workstation and tablet deployments, including setup, configuration, and installation.
• Create, update, and manage service tickets, ensuring accurate documentation and timely resolution.
• Escalate issues to internal teams, vendors, or third‑party providers as appropriate.
• Work directly with users to gather information, clarify issues, and set clear expectations.

Skills

Windows OS

Active Directory

Networking basics

Customer service

Time management

Education

Some college coursework in IT or related field

Tools

Active Directory

Windows Server

Job description

Bellwether Technology Corporation seeks an IT Support Specialist to join our New Orleans area team. You will provide day‑to‑day technical support through a mix of service desk work, onsite client support, and field deployments.

You will troubleshoot, configure, and deploy hardware and software, document tickets, and collaborate with colleagues to ensure high‑quality client service. Travel to client sites within the region is required.