IT Support Specialist - Charlotte, NC

Bellwether Technology Corporation; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Medical, dental, and vision insurance

401(k) plan with company match

Paid vacation and holidays

Professional development opportunities

Job summary

An established IT service provider in Charlotte seeks a proactive Technical Support agent to provide onsite support for clients. The candidate should possess at least one year of technical support experience and be skilled in Microsoft Windows and Office. Strong problem-solving and interpersonal skills are essential. This role offers a competitive salary along with benefits such as healthcare and 401(k) matching, in a supportive work environment.

Qualifications

• Minimum 1 year of experience in a technical support or IT help desk role.
• Strong written and verbal communication skills.
• Ability to lift and transport IT equipment.
• Strong communication to explain tech to non-technical users.
• Willingness to travel to client sites.
• Some college coursework in IT; degree preferred.
• Ability to lift and transport equipment up to 50 lbs.

Responsibilities

• Provide technical support for incoming incidents and requests.
• Manage deployment of enterprise-level workstations and tablets.
• Create and monitor service ticket progress.
• Assist users to clarify information and set expectations.
• Report client or quality concerns to management.
• Active Directory user management.
• Collaborate with team to support client needs.
• Other responsibilities as assigned.

Skills

Technical support experience

Microsoft Windows knowledge

Strong communication skills

Problem-solving abilities

Team-oriented mindset

Willing to travel

Time management

Team-oriented attitude

IT coursework/degree preferred

Education

Some college coursework in IT or related field

Active IT certifications (e.g., CompTIA A+)

Tools

Microsoft Office Suite

Windows Server

Job description

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace” by The Times-Picayune for seven years straight. We are especially proud of this recognition as it’s based on feedback from our own team.

We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.

Essential Duties and Responsibilities

• Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
• Manage deployment for enterprise-level workstations and tablets.
• Create and monitor progress for each service ticket and elevate as necessary to team members, vendors and/or 3rd party technical support providers.
• Work with users to clarify information and set proper expectations.
• Report client or quality concerns to management.
• Active Directory user management.
• Collaborate with team members to support client needs and service delivery goals.
• Other responsibilities as assigned.

Requirements

• Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
• Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
• At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
• Ability to lift and transport computers and IT equipment as needed
• Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented mindset and customer-first attitude.
• Completion of some college coursework in IT, computer science, or a related field (degree preferred).

Beneficial Knowledge

• Experience with current versions of Windows Server.
• Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.

Compensation & Benefits

• Competitive salary and performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, sick leave, and holidays
• Certification and mileage reimbursement
• Professional development opportunities and company-sponsored events
• Friendly, business-casual work environment

Additional Information

This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.

Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.