IT Helpdesk Specialist - End-User Support

Eastport Holdings; Bluffton (SC); On-site; USD 32,000 - 48,000; Full time

Job summary

Eastport Holdings is seeking a Helpdesk Administrator to be the first point of contact for end-user issues across multiple agency offices. You’ll troubleshoot, document, and escalate where needed, supporting Windows and macOS environments and critical tools like M365, Teams, and VPN.

You’ll document steps as you work, communicate clearly with users, and collaborate with the IT team to improve processes. Some travel to other offices may be required, and after-hours work is possible.

Qualifications

• 1–2 years in a help desk, desktop support, or similar hands‑on IT role.
• Real comfort with Windows and macOS, plus common business tools (M365, Teams, VPN).
• Working knowledge of virtualization software and basic networking concepts.
• A ticketing-system habit — you document as you go, not after the fact.
• Clear, professional communication with both technical and non‑technical people.
• Self-direction — you don't need someone hovering to stay productive.
• Physically able to lift/move up to 75 lbs, mount displays, and climb ladders.
• Able to travel overnight to other offices occasionally.
• Reliable, punctual, and comfortable following established IT policies and procedures.

Responsibilities

• Be the first line of support for end users across Windows and macOS at multiple agency offices — troubleshoot, resolve, and follow up.
• Communicate primarily over Teams and email, with regular in-person support at the office.
• Manage day-to-day tickets in our helpdesk system, keeping response times and documentation tight.
• Support Microsoft 365 / Entra ID, Teams, VPN, and core network connectivity (Wi-Fi, TCP/IP basics).
• Utilize MDM and RMM tools to support and manage end-user devices.
• Identify basic Wi-Fi and network hardware issues and escalate when needed.
• Flag security concerns — phishing attempts, odd login activity, unpatched devices — and follow up appropriately.
• Work occasional after-hours windows for changes, installs, or vendor-coordinated work.
• Spot inefficiencies and pitch better ways of doing things — we actually want to hear it.
• Partner with the broader IT team so nobody's working blind on ongoing projects.
• Travel occasionally to other office locations as needed.

Skills

Windows & macOS

M365 / Teams

VPN

Ticketing system

Documentation

Professional communication

Self-direction

Travel readiness

Physical ability

IT policies & procedures

Ability to lift up to 75 lbs

Tools

M365

Entra ID

Teams

VPN

Virtualization basics

MDM/RMM tools

Job description

Eastport Holdings is seeking a Helpdesk Administrator to be the first point of contact for end-user issues across multiple agency offices. You’ll troubleshoot, document, and escalate where needed, supporting Windows and macOS environments and critical tools like M365, Teams, and VPN.

You’ll document steps as you work, communicate clearly with users, and collaborate with the IT team to improve processes. Some travel to other offices may be required, and after-hours work is possible.