Enterprise Insurance Solutions Lead - Go-Live & Impact

Neural Earth, Inc.; United States; Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Base salary

Performance bonuses

Health insurance

Flexible PTO

Life Insurance

FSA/HSA

Job summary

Neural Earth is seeking a Customer Solutions Lead to own the customer journey from first conversation to measurable value. You’ll shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast.

The role blends solution design, demos, and “time to value” measures, involving carriers, MGAs, data engineers, and underwriting leaders. You’ll report to the Head of Revenue.

Qualifications

• 7-10 years of experience across solutions, implementation, or product roles.
• Deep knowledge of P&C insurance workflows, gained at a carrier, MGA, or a vendor serving them.
• A track record of taking enterprise customers from signed contract to go-live on a software or data product.
• Hands-on experience configuring SaaS platforms or data products.
• Ability to accommodate travel as needed (~25%)

Responsibilities

• Shape: Get into the details of how carriers and MGAs underwrite, price, and manage their portfolios, then recommend solutions that fit how they actually work and are clear about what we can deliver today and what comes later.
• Prove: Build demos around each customer's real risk questions and put together a business case their underwriting and finance leaders believe, showing impact on loss ratios, efficiency, and time saved.
• Deliver: Own every implementation from signed proposal to go-live, so customers have one person who knows what was promised and makes sure they get to value quickly.
• Grow: Stay close to customers after launch, keep an eye on adoption, and raise problems and expansion opportunities with the revenue team early.
• Inform: Bring product a steady flow of what you're hearing from customers, including the gaps, use cases, and business impact behind each request, so they can prioritize what to build next.

Skills

P&C insurance workflows

Solutioning & implementation

Demos & business cases

APIs & data integrations

Enterprise customer management

Tools

APIs

Data pipelines

Integrations

Job description

Neural Earth is seeking a Customer Solutions Lead to own the customer journey from first conversation to measurable value. You’ll shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast.

The role blends solution design, demos, and “time to value” measures, involving carriers, MGAs, data engineers, and underwriting leaders. You’ll report to the Head of Revenue.