Enterprise Infrastructure Support Intern — Hybrid

IBM; Tucson (AZ); Hybrid; USD 40,000 - 73,000; Part time

Benefits offered by this job

Hybrid work arrangement

Job summary

IBM is seeking a Technical Support Intern in Tucson, AZ to join the Infrastructure Support team. You will diagnose and resolve complex infrastructure issues, work with customers, support teams, and development groups, and document troubleshooting steps and resolutions.

The role requires strong communication, a customer-focused mindset, and collaboration across multiple technical disciplines in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree is preferred.
• Experience in enterprise infrastructure support is desirable.

Responsibilities

• Provide technical support for infrastructure products and solutions through various support channels.
• Analyze, troubleshoot, and resolve complex customer-reported issues.
• Reproduce customer problems in test environments and identify root causes.
• Manage support cases from initial diagnosis through resolution and closure.
• Communicate technical findings and recommendations clearly to customers and stakeholders.
• Perform log analysis, system diagnostics, and performance investigations.
• Identify software defects, configuration issues, and environmental problems.
• Escalate product defects and collaborate with development teams to drive resolutions.
• Document troubleshooting processes, findings, and resolutions.

Skills

Troubleshooting

Root cause analysis

Log analysis

Customer communication

Cross-team collaboration

Infrastructure knowledge

Education

High School Diploma/GED

Bachelor's Degree

Tools

Monitoring tools

Log analysis tools

Job description

IBM is seeking a Technical Support Intern in Tucson, AZ to join the Infrastructure Support team. You will diagnose and resolve complex infrastructure issues, work with customers, support teams, and development groups, and document troubleshooting steps and resolutions.

The role requires strong communication, a customer-focused mindset, and collaboration across multiple technical disciplines in a fast-paced environment.