Entry-Level Infrastructure Support Specialist (Hybrid)

International Business Machines Corporation; Tucson (AZ); Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

International Business Machines Corporation in Tucson, AZ invites applicants for an Entry Level Technical Support Professional role within the Infrastructure Support team. You will diagnose complex issues, provide resolutions, and collaborate with customers, support teams, and development groups to improve product quality and customer satisfaction.

The ideal candidate has strong troubleshooting skills, excellent communication, and a customer-focused mindset, with experience supporting enterprise

Qualifications

• Strong troubleshooting skills with a customer-focused mindset.
• Experience supporting Linux and Windows operating systems.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewall).
• Familiarity with monitoring/diagnostic tools.

Responsibilities

• Provide technical support for infrastructure products and solutions through various channels.
• Analyze, troubleshoot, and resolve complex customer-reported issues.
• Reproduce customer problems in test environments and identify root causes.
• Manage support cases from diagnosis to resolution and closure.
• Communicate findings and recommendations clearly to customers and stakeholders.

Skills

Linux

Windows OS

Networking

Diagnostics

Cloud & Virtualization

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Docker

Kubernetes

VMware

Hyper-V

Job description

International Business Machines Corporation in Tucson, AZ invites applicants for an Entry Level Technical Support Professional role within the Infrastructure Support team. You will diagnose complex issues, provide resolutions, and collaborate with customers, support teams, and development groups to improve product quality and customer satisfaction.

The ideal candidate has strong troubleshooting skills, excellent communication, and a customer-focused mindset, with experience supporting enterprise