Enterprise Implementation Lead – HCM Adoption & Equity

Rippling; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Competitive benefits

Job summary

Rippling is seeking an Implementation Manager to work closely with customers, guiding the adoption of Rippling’s HR, Payroll, Benefits, IT platform, and related products. You will tailor plans to each client’s objectives and manage the implementation lifecycle from start to finish to ensure alignment with timelines and business goals.

You will drive product adoption through guidance, best practices, and insights while coordinating with Sales, CX, Product, and Engineering to address feedback and

Qualifications

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• 2+ years experience in a customer-facing position within the HCM (HR, Payroll, Benefits, Time and Attendance, etc).
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

Skills

Implementation

Customer Experience

Project management

Communication

Job description

Rippling is seeking an Implementation Manager to work closely with customers, guiding the adoption of Rippling’s HR, Payroll, Benefits, IT platform, and related products. You will tailor plans to each client’s objectives and manage the implementation lifecycle from start to finish to ensure alignment with timelines and business goals.

You will drive product adoption through guidance, best practices, and insights while coordinating with Sales, CX, Product, and Engineering to address feedback and