Enterprise IT Implementation Lead for Global Clients

Rippling; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Equity

Job summary

Rippling is seeking an Implementation Specialist, IT to partner with our largest customers (US and Global) and drive adoption of Rippling’s IT solutions. You’ll train IT teams, guide deployments, and work cross-functionally to improve product adoption and customer experience.

You’ll become a trusted implementation partner, understand client IT requirements, and collaborate with Solutions Consulting, Implementation, and Product teams to evolve our IT processes.

Qualifications

• 4+ years managing an IT setup at a company.
• Experience helping customers implement IT products.
• Strong communication and presentation skills.

Responsibilities

• Become an IT expert for Rippling’s IT offering within 60 days.
• Guide customers to install and adopt Rippling IT solutions.
• Train customers on Rippling IT products.
• Collaborate with Implementation and the Customer Experience teams to ensure success.
• Develop and document IT implementation processes and best practices.

Skills

IT project management

Client relationship management

Training & enablement

Tools

Google Workspace

Azure

Okta

Job description

Rippling is seeking an Implementation Specialist, IT to partner with our largest customers (US and Global) and drive adoption of Rippling’s IT solutions. You’ll train IT teams, guide deployments, and work cross-functionally to improve product adoption and customer experience.

You’ll become a trusted implementation partner, understand client IT requirements, and collaborate with Solutions Consulting, Implementation, and Product teams to evolve our IT processes.