Implementation Manager, Enterprise (Managed)

Rippling; San Francisco (CA); On-site; USD 71,000 - 120,000; Full time

Job summary

Rippling is hiring an Implementation Manager in San Francisco to work with customers to implement and drive adoption of Rippling’s HR, payroll, IT and related products. You will consult with clients to understand objectives and leverage deep product knowledge to maximize value and adoption.

The role focuses on end-to-end implementation, timelines, and customer success, collaborating with Sales, CX, Product and Engineering to deliver outcomes and a superior experience.

Qualifications

• 3+ years in Implementation or Customer Experience at a rapidly growing SaaS company.
• 2+ years in a customer-facing role within HCM (HR, Payroll, Benefits, Time & Attendance).
• Proven project management experience deploying multiple projects simultaneously in a fast-paced environment.
• Excellent communication, presentation and relationship-building skills with a focus on customer experience.
• Ability to collaborate with Sales, CX, Product and Engineering teams.

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits, IT and other products.
• End-to-end management of the implementation process, aligning timelines and goals with the customer.
• Drive product adoption through bespoke guidance, best practices, and insights.
• Collaborate with Sales, Account Management, Technical Account Management and Support for seamless hand-offs and long-term success.
• Work with Product and Engineering to relay customer feedback and push for product enhancements.
• Help build process and best-practice frameworks to increase operational efficiency.

Skills

Implementation experience

Customer Experience

Project management

Cross-functional collaboration

SaaS

Job description

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About The Role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What You Will Do

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

What You Will Need

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• 2+ years experience in a customer-facing position within the HCM (HR, Payroll, Benefits, Time and Attendance, etc).
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is

71,400 - 113,050 USD per year(US Tier 3)

75,600 - 119,700 USD per year(US Tier 2)