Enterprise IAM Program Manager

American Express Global Business Travel

Madison (WI)

On-site

USD 88,000 - 164,000

Full time

14 days+

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Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000 courses

Job summary

American Express Global Business Travel is seeking an experienced Technical Project Manager to lead IAM initiatives across the enterprise. You will translate business requirements into technical roadmaps and coordinate across infrastructure, security, and application teams.

This role combines project management discipline with hands-on IAM knowledge, overseeing platform migrations, policy implementations, and new capabilities while ensuring delivery on time and within scope.

Qualifications

Strong knowledge of IAM platforms/architectures (Okta, Active Directory, PAM, IGA) and identity governance/compliance controls.
Advanced project management skills (planning, scheduling, budgeting, risk) with Agile/Waterfall/hybrid experience.
Excellent stakeholder communication and ability to translate technical architecture into business context.
Bachelor's degree in computer science, information systems, business, or related field.
10+ years in project/program management; 5+ years managing IAM, security, or enterprise IT projects.
3+ years hands-on with enterprise IAM platforms (Okta, Saviynt, or equivalent); proven success leading complex multi-team initiatives and platform migrations.

Responsibilities

Define project charters and scope for IAM initiatives, breaking implementations into manageable workstreams and phases.
Develop schedules, resource plans, and cost estimates with technical leads.
Establish success criteria and KPIs aligned with business objectives.
Lead governance boards and steering committee reviews.
Communicate status, risks, and decisions to technical and business audiences.
Coordinate across infrastructure, security, applications, and business teams, managing dependencies and escalations proactively.
Provide technical project leadership on platform implementations (Okta, CyberArk, Saviynt, etc.).
Track and manage technical workstreams from design through deployment.
Collaborate with architects and engineers to ensure solutions meet requirements, standards, and compliance.
Identify, assess, and mitigate project risks.
Develop and execute change management plans for organizational transitions.
Plan and manage cutover activities, rollbacks, and contingencies, supporting post-implementation review.
Coordinate training and documentation for operations and support teams.
Develop operational runbooks and procedures for new capabilities.
Support knowledge transfer and team readiness.
Track and report project metrics (schedule variance, budget variance, scope adherence).
Monitor value realization against post-implementation targets.
Identify and implement process improvements in IAM delivery.