Remote Strategic Account Director, Higher Education Growth

TrulyHired; Massachusetts; Remote; USD 77,000 - 100,000; Full time

Job summary

Cengage is seeking a Strategic Account Director (Remote) to lead high-level institutional relationships and multi-year account strategies across key US territories. You will drive renewal and expansion opportunities, align with academic objectives, and collaborate with cross-functional teams to ensure customer success and growth.

The role requires 5+ years in educational or enterprise sales, strong negotiation and analytical skills, and proficiency with CRM tools, including Salesforce.

Qualifications

• BA or BS degree.
• 5+ years of successful experience in educational or enterprise-level sales.
• Proven ability to own and complete strategic account plans with long-term revenue accountability.
• Strong analytical, written, verbal, and presentation skills.
• Deep understanding of higher-education institutional financial and academic decision-making structures.
• Proficiency with Microsoft Office and CRM platforms, preferably Salesforce.

Responsibilities

• Lead complex contract negotiations with senior-level academic and administrative leaders.
• Own the overall account strategy and forecast for each institution within the assigned territory.
• Develop multi-year growth, retention, and expansion plans.
• Identify high-impact institutional opportunities and align with customer objectives.
• Manage renewal timelines and upsell, expansion, and conversion opportunities with cross-functional teams.
• Act as a trusted strategic advisor using data-driven insights to optimize programs.
• Collaborate with sales, channel, customer success, marketing, and operations teams.

Skills

Analytical skills

Communication skills

Negotiation skills

Strategic account planning

Education

BA or BS degree

Tools

Salesforce

Microsoft Office

Job description

Cengage is seeking a Strategic Account Director (Remote) to lead high-level institutional relationships and multi-year account strategies across key US territories. You will drive renewal and expansion opportunities, align with academic objectives, and collaborate with cross-functional teams to ensure customer success and growth.

The role requires 5+ years in educational or enterprise sales, strong negotiation and analytical skills, and proficiency with CRM tools, including Salesforce.