Enterprise GPU Compute Support Engineer

Electric Capital; San Francisco (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Generous equity grant

Visa Sponsorships

Retirement matching

Medical, dental & vision

Time off

Parental leave

Daily lunch

Unlimited office book budget

Diversity and inclusion commitments

Job summary

San Francisco Compute is seeking a technically adept Customer Support Engineer to own inbound tickets for enterprise workloads on GPU/AI infrastructure. You’ll triage across compute, networking and platform layers, and communicate clearly under pressure to keep customers informed.

Ideal candidates have 3–5 years in technical or customer-facing roles, Linux and scripting basics, and experience with Prometheus, Grafana, and Datadog. Equity and visa sponsorship are offered.

Qualifications

• 3-5 years in technical or customer-facing roles.
• Experience troubleshooting infra-level issues: Linux, shell or Python.
• Ability to explain technical problems clearly to customers and teams.
• Calm under pressure and flexible for 24/7 coverage.
• Experience with incident management is a plus.

Responsibilities

• Own inbound support tickets and live escalations for enterprise customers on GPU/AI infrastructure.
• Triage and resolve issues across compute, networking, and platform layers.
• Communicate clearly with technical customers under pressure and provide status updates.
• Hand off cleanly across timezones for follow-the-sun coverage.
• Use monitoring and alerting tools to diagnose issues before or as reported.
• Escalate hardware, data-center, or facility-level issues with clear handoff.
• Serve as a first responder on incidents, collaborating with engineering to resolution.
• Help improve runbooks, SOPs, and the knowledge base; flag gaps.
• Use AI-assisted tooling to work faster without compromising quality.
• Track CSAT, first-response, and time-to-resolve metrics as feedback.

Skills

Technical support experience

Customer communication

Incident management

Linux administration

Monitoring & observability

Tools

Prometheus

Grafana

Datadog

Job description

San Francisco Compute is seeking a technically adept Customer Support Engineer to own inbound tickets for enterprise workloads on GPU/AI infrastructure. You’ll triage across compute, networking and platform layers, and communicate clearly under pressure to keep customers informed.

Ideal candidates have 3–5 years in technical or customer-facing roles, Linux and scripting basics, and experience with Prometheus, Grafana, and Datadog. Equity and visa sponsorship are offered.