Strategic GPU Infra & Customer Success Engineer

Together AI; San Francisco (CA); Hybrid; USD 260,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Startup equity

Flexible remote work

Job summary

Together AI seeks a Customer Support Engineer to own technical relationships with strategic customers, focusing on infrastructure health and GPU deployments. You'll engage with client needs, manage incidents, and ensure operational excellence across compute, networking, and storage.

With over 5 years in a technical role, you'll drive projects and enhance customer satisfaction within a hybrid work environment. Attractive benefits, including competitive compensation and equity, are offered for this exciting opportunity in San Francisco.

Qualifications

• 5+ years in a customer‑facing technical role, with 2+ years in dedicated technical account management.
• Deep expertise in GPU infrastructure and hardware acceptance testing.
• Strong ownership mindset for incident management and executive-level customer communication.

Responsibilities

• Serve as technical point of contact for dedicated strategic customer.
• Drive structured engagement through status reporting and executive reviews.
• Lead issue lifecycle management and escalation across infrastructure domains.

Skills

Customer-facing technical role

GPU infrastructure expertise

Experience with DC operations

Infrastructure monitoring and observability

Python or Bash proficiency

Tools

Prometheus

Grafana

Job description

Together AI seeks a Customer Support Engineer to own technical relationships with strategic customers, focusing on infrastructure health and GPU deployments. You'll engage with client needs, manage incidents, and ensure operational excellence across compute, networking, and storage.

With over 5 years in a technical role, you'll drive projects and enhance customer satisfaction within a hybrid work environment. Attractive benefits, including competitive compensation and equity, are offered for this exciting opportunity in San Francisco.