Enterprise Gift Operations Manager

Brown Medicine; Providence (RI); On-site; USD 100,000 - 165,000; Full time

Job summary

Brown University Health is seeking a leader to drive the enterprise gift administration program, ensuring accurate, compliant processing and timely financial reporting. You will set service standards and quality controls, partnering with Finance to deliver reliable reconciliation and reporting.

The role requires 5+ years in advancement services or related fields, strong knowledge of donor gift policies, and experience overseeing CRM-driven gift operations.

Qualifications

• 5+ years of advancement services, gift administration, finance, or accounting experience.
• Strong understanding of gift processing, financial controls, and nonprofit compliance.

Responsibilities

• Lead enterprise gift administration operations, including gift intake and handling, CRM processing, adjustments, reconciliation, documentation, and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectations in partnership with Data staff.
• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.
• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write off needs in accordance with financial policies.
• Oversee funds, campaigns, and appeals creation needs in CRM for accurate and timely entry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.

Skills

Gift administration

Nonprofit compliance

Financial controls

CRM systems

Tools

CRM software

Job description

Brown University Health is seeking a leader to drive the enterprise gift administration program, ensuring accurate, compliant processing and timely financial reporting. You will set service standards and quality controls, partnering with Finance to deliver reliable reconciliation and reporting.

The role requires 5+ years in advancement services or related fields, strong knowledge of donor gift policies, and experience overseeing CRM-driven gift operations.