Senior Gift Operations Manager

Brown University Health; Town of Providence (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

Brown University Health seeks an experienced leader to oversee enterprise gift administration, ensuring accurate processing, timely reconciliation, and compliance with donor intent and accounting standards. This role sets service standards and partners with Finance to deliver reliable financial reporting.

The position emphasizes mastering gift intake, CRM processing, and controls, while driving process improvements and staff development in a dynamic environment at Brown University Health in

Qualifications

• 5+ years of advancement services, gift administration, finance, or accounting experience.
• Strong understanding of gift processing, financial controls, and nonprofit compliance.

Responsibilities

• Lead enterprise gift administration operations, including gift intake, CRM processing, adjustments, reconciliation and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectations with Data staff.
• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.
• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write-off needs.
• Oversee funds, campaigns, and appeals creation in CRM for accurate and timely entry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.
• Recruit, coach, and develop gift administration staff.
• Other duties as assigned.

Skills

Gift processing

Financial controls

Nonprofit compliance

Advancement services

Education

Tools

CRM software

Finance systems

Job description

Brown University Health seeks an experienced leader to oversee enterprise gift administration, ensuring accurate processing, timely reconciliation, and compliance with donor intent and accounting standards. This role sets service standards and partners with Finance to deliver reliable financial reporting.

The position emphasizes mastering gift intake, CRM processing, and controls, while driving process improvements and staff development in a dynamic environment at Brown University Health in