Manager Gift Operations

Brown Medicine; Providence (RI); On-site; USD 100,000 - 165,000; Full time

Job summary

Brown University Health is seeking a leader to drive the enterprise gift administration program, ensuring accurate, compliant processing and timely financial reporting. You will set service standards and quality controls, partnering with Finance to deliver reliable reconciliation and reporting.

The role requires 5+ years in advancement services or related fields, strong knowledge of donor gift policies, and experience overseeing CRM-driven gift operations.

Qualifications

• 5+ years of advancement services, gift administration, finance, or accounting experience.
• Strong understanding of gift processing, financial controls, and nonprofit compliance.

Responsibilities

• Lead enterprise gift administration operations, including gift intake and handling, CRM processing, adjustments, reconciliation, documentation, and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectations in partnership with Data staff.
• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.
• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write off needs in accordance with financial policies.
• Oversee funds, campaigns, and appeals creation needs in CRM for accurate and timely entry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.

Skills

Gift administration

Nonprofit compliance

Financial controls

CRM systems

Tools

CRM software

Job description

SUMMARY:

Leads Brown Health’s enterprise gift administration program, ensuring gifts are processed accurately, efficiently, and in compliance with donor intent, accounting standards, and regulatory requirements. Establishes service standards and quality controls supportingtimelygift entry, reconciliation, and financial reporting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve.

Brown University Health employees are expected to embrace Brown University Health’s mission of “Delivering health with care” and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Brown University Health Competencies which tell us how we work together and how we get things done. The core Brown University Health Competencies include:

• Instill TrustandValue Differences
• Patient and Community FocusandCollaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure AccountabilityandBuild Effective Teams
• Drive Vision and PurposeandOptimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Performance Expectations

• Achieve enterprise service standards for gift processing accuracy and turnaround.
• Maintain compliance with gift acceptance policies, audit requirements, and financial controls.
• Delivertimelyreconciliation and reporting in partnership with Finance.

Core Responsibilities

• Lead enterprise gift administration operations, including giftintake and handling,CRMprocessing, adjustments, reconciliation, documentation, and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectationsin partnership with Data staff.
• Serve asprimaryliaison with Financeregardingreconciliation, audits, fund administration, and gift compliance.
• Produce andmaintainPledge Aging reports for review with fundraisers to assessrisk and write off needsin accordance withfinancial policies.
• Oversee funds,campaigns, and appealscreationneeds in CRM foraccurateandtimelyentry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.
• Identifyopportunities to improve efficiency, automation, and operational quality.
• Recruit, coach, and develop gift administration staff.
• Other duties as assigned.

EXPERIENCE:

• 5+years of advancement services, gift administration, finance, or accounting experience.
• Strong understanding of gift processing, financial controls, and nonprofit compliance.

SUPERVISORY RESPONSIBILITY:

Yes

Pay Range:

$100,027.20-$165,048.00

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

Flexible

Work Shift:

Day

Daily Hours:

** **

8 hours

Driving Required:

No