Enterprise ERP Support Specialist

bsa; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance – Employer-paid premium

Health Savings Plan – Employer contributes 75%

Generous PTO and Holiday Time

Company-sponsored events

Job summary

BS&A Software, located in Michigan, is looking for a Customer Support Specialist to deliver exceptional customer service in a fast-paced environment. The ideal candidate will have proven experience in technical support and excellent communication skills to interact effectively with clients.

The position involves assessing customer needs, troubleshooting problems, and maintaining key relationships. Competitive benefits include health insurance, a 401(k) plan, and generous PTO. Join our dynamic team and help enhance the efficiency of local governments!

Qualifications

• Proven experience in technical support or similar customer-focused role.
• Exceptional communication skills, both verbal and written.
• Ability to manage stress and anxiety levels in fast-paced environments.

Responsibilities

• Providing professional, courteous, and efficient product support.
• Assessing customer needs and troubleshooting issues.
• Establishing and maintaining positive relationships with customers.

Skills

Technical support experience

Exceptional communication skills

Ability to manage stress

Versatility in responsibilities

Job description

BS&A Software, located in Michigan, is looking for a Customer Support Specialist to deliver exceptional customer service in a fast-paced environment. The ideal candidate will have proven experience in technical support and excellent communication skills to interact effectively with clients.

The position involves assessing customer needs, troubleshooting problems, and maintaining key relationships. Competitive benefits include health insurance, a 401(k) plan, and generous PTO. Join our dynamic team and help enhance the efficiency of local governments!