Enterprise Desktop Support Technician I

State of Oklahoma; Oklahoma; On-site; USD 51,300 - 62,700; Full time

Benefits offered by this job

15 days of vacation

15 days of sick leave

11 paid holidays annually

Job summary

The State of Oklahoma is seeking a Computer Support Technician I responsible for providing technical support and endpoint services within Oklahoma Management and Enterprise Services.

This full-time role involves troubleshooting hardware and software issues across various platforms, focusing on customer service and quality support. The position includes a salary of up to $57,000 per year, along with generous leave and a comprehensive benefits package.

Qualifications

• Bachelor’s degree and 1+ years of relevant experience, OR
• Associate’s degree and 3+ years of relevant experience, OR
• High School Diploma or GED and 5+ years of relevant experience.

Responsibilities

• Configure, deploy, maintain and troubleshoot Windows and macOS workstations.
• Support iOS and Android mobile devices in enterprise environments.
• Utilize ServiceNow for incident management and asset tracking.

Skills

Troubleshooting

Customer Service

Windows Support

macOS Support

ServiceNow

Android Device Support

iOS Device Support

Education

Bachelor's Degree

Associate's Degree

High School Diploma or GED

Tools

ServiceNow

VPN Technologies

Job description

The State of Oklahoma is seeking a Computer Support Technician I responsible for providing technical support and endpoint services within Oklahoma Management and Enterprise Services.

This full-time role involves troubleshooting hardware and software issues across various platforms, focusing on customer service and quality support. The position includes a salary of up to $57,000 per year, along with generous leave and a comprehensive benefits package.