Computer Support Technician

State of Oklahoma; Oklahoma; On-site; USD 51,300 - 62,700; Full time

Benefits offered by this job

15 days of vacation

15 days of sick leave

11 paid holidays annually

Job summary

The State of Oklahoma is seeking a Computer Support Technician I responsible for providing technical support and endpoint services within Oklahoma Management and Enterprise Services.

This full-time role involves troubleshooting hardware and software issues across various platforms, focusing on customer service and quality support. The position includes a salary of up to $57,000 per year, along with generous leave and a comprehensive benefits package.

Qualifications

• Bachelor’s degree and 1+ years of relevant experience, OR
• Associate’s degree and 3+ years of relevant experience, OR
• High School Diploma or GED and 5+ years of relevant experience.

Responsibilities

• Configure, deploy, maintain and troubleshoot Windows and macOS workstations.
• Support iOS and Android mobile devices in enterprise environments.
• Utilize ServiceNow for incident management and asset tracking.

Skills

Troubleshooting

Customer Service

Windows Support

macOS Support

ServiceNow

Android Device Support

iOS Device Support

Education

Bachelor's Degree

Associate's Degree

High School Diploma or GED

Tools

ServiceNow

VPN Technologies

Job description

Agency: 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVICES

Job Posting Title: Computer Support Technician I

Job Type: Regular, Full time

Compensation: Salary up to $57,000 per year

Job Description: As a Computer Support Technician I with OMES you will enjoy generous leave including 15 days of vacation, 15 days of sick leave, and 11 paid holidays annually, plus a comprehensive benefit package with a generous benefit allowance.

Position Summary

The Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. The position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The technician works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

Position Responsibilities

End User Support & Endpoint Operations

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.

Incident & Service Management

• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.

Collaboration & Support

• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Education and Experience

Requirements include:

• Bachelor’s degree and 1+ years of relevant experience, OR
• Associate’s degree and 3+ years of relevant experience, OR
• High School Diploma or GED and 5+ years of relevant experience, OR
• Equivalent experience (one year of relevant experience for each year of required education).

Knowledge, Skills, and Abilities – Required

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

• Work is usually performed in an office environment with moderate noise levels.
• Requires extended periods of sitting, computer use, and phone communication.
• Occasional standing, walking, lifting, and reaching may be required.
• Requires travel between statewide agency locations based on operational needs.
• May be required to lift and transport IT equipment weighing up to 30 pounds.

Schedule

This is a full-time, 40-hour per week position.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.