Enterprise Desktop Support Specialist (Remote Options)

Tekvana Inc; Irving (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tekvana Inc. is seeking an IT Helpdesk Technician to assess and prioritize daily World wide Service Desk issues and provide rapid-response support across centers, offices, and facilities.

You will handle laptops, desktops, barcode scanners, printers, and other devices, with administration of Active Directory and Office 365. Strong communication and customer service skills are essential, with after-hours on-call possible.

Qualifications

• 2-year technical degree or equivalent required.
• 1-3 years enterprise helpdesk experience preferred.
• Excellent communication and customer service skills required.
• Ability to work independently and/or with remote peers.
• Willingness to participate in after-hours on-call as needed.

Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
• Ticket and time tracking using ServiceNow.
• Provide rapid-response support to distribution centers, corporate offices, and manufacturing facilities.
• Support devices including laptops, desktops, handheld barcode scanners, label printers, and other proprietary tech.
• Administer Active Directory and Office 365 for all user accounts and devices.
• Provide local hands-on support for Worldwide Service Desk projects.
• Maintain ongoing computer refreshes and setups.
• Create documentation, standard work, and knowledge base articles.
• Act as a local resource for Worldwide Service Desk projects.
• Participation in after-hours on-call support may be required.

Skills

Hardware & networking

Bar code scanners

IP phones

Printers

Windows 10/11

MacOS

Microsoft Office

Outlook

Communication skills

Customer service

Independent / collaborative work

ServiceNow

Education

Two-year technical degree or equivalent

Tools

Active Directory

Office 365

Job description

Tekvana Inc. is seeking an IT Helpdesk Technician to assess and prioritize daily World wide Service Desk issues and provide rapid-response support across centers, offices, and facilities.

You will handle laptops, desktops, barcode scanners, printers, and other devices, with administration of Active Directory and Office 365. Strong communication and customer service skills are essential, with after-hours on-call possible.