Enterprise Desktop Support Specialist

NexTech Solutions; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

NexTech Solutions in Memphis, TN is seeking a Technical Support Specialist (Onsite) to provide Tier 1 and 2 desktop support for end users, hardware, software, and endpoint devices. You will work with Windows and macOS environments and support Microsoft 365 applications, printers, and mobility devices.

The role involves device imaging, deployment, and end-user technology setups, with collaboration across IT teams on enterprise initiatives.

Qualifications

• Bachelor's degree or 3+ years enterprise desktop support experience.
• Experience with Windows and macOS environments.
• Knowledge of Azure Active Directory (Entra ID) and Microsoft Intune.
• Experience with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with device imaging, deployment, and endpoint configuration.
• Strong troubleshooting for desktop/hardware, printers, and peripherals.
• Experience with macOS, iPhone, and iPad devices.
• Excellent analytical, problem-solving, and communication skills.
• Outstanding customer service and interpersonal abilities.
• Ability to prioritize multiple tickets in a fast-paced environment.
• Valid driver's license.

Responsibilities

• Provide Tier 1 and 2 desktop support for hardware, software, and endpoints.
• Troubleshoot Windows and macOS, Microsoft 365 apps, printers, and peripherals.
• Deploy, image, configure, and maintain desktops, laptops, and mobile devices.
• Manage Microsoft Entra ID and Microsoft Intune for endpoint management.
• Configure and support macOS devices and iOS devices.
• Install and maintain network printers and peripherals.
• Collaborate with infrastructure and engineering to resolve issues.
• Maintain accurate IT asset inventory.
• Support workstation deployments, hardware refreshes, and employee setups.
• Participate in IT initiatives and projects.
• Deliver excellent customer service to technical and non-technical users.

Skills

Windows support

Mac support

Microsoft 365

Customer service

Communication

Troubleshooting

Time management

Education

Bachelor's degree or relevant technical certifications or 3+ years enterprise desktop support

Tools

Intune

Azure AD

Microsoft 365 admin

Endpoint management tools

Job description

NexTech Solutions in Memphis, TN is seeking a Technical Support Specialist (Onsite) to provide Tier 1 and 2 desktop support for end users, hardware, software, and endpoint devices. You will work with Windows and macOS environments and support Microsoft 365 applications, printers, and mobility devices.

The role involves device imaging, deployment, and end-user technology setups, with collaboration across IT teams on enterprise initiatives.