Enterprise Desktop Engineer - Apple Group

Kennesaw State University; Kennesaw (GA); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Kennesaw State University is seeking an Enterprise Desktop Engineer to manage and support enterprise Apple devices across campuses. The role covers desktops, laptops, and mobility services, with emphasis on security, lifecycle management, and end-user experience.

The position requires a Bachelor's degree and several years of IT experience in a university or large organization. Jamf Pro, bash and Python scripting are preferred, with on-call responsibilities and a focus on reliability.

Competenze

• Bachelor's degree in Computer Science or a related field or equivalent combination of education and experience.
• Three (3) years of related IT experience demonstrating progression with increasingly complex systems.
• Experience managing enterprise Apple devices and related services.

Mansioni

• Implements full lifecycle of enterprise desktop and end-user device management systems and solutions.
• Diagnoses and resolves problems.
• Develops and maintains documentation for systems, services, processes, and procedures.
• Responds to major on-call events during nights and weekends.

Conoscenze

Autonomy

Problem solving

Teamwork

Communication

Time management

Project management

Presentation skills

Microsoft Office

Formazione

Bachelor's degree in computer science or related field

Advanced degree preferred

Strumenti

Jamf Pro

bash scripting

Python scripting

Descrizione del lavoro

Enterprise Desktop Engineer - Apple Group

Job ID: 303774

Location: Marietta, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come TakeFlight at KSU!

Location

(Primary Location for JobResponsibilities)

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

Responsible for the management and maintenance of enterprise Apple devices including but not limited to faculty and staff workstations, classroom computers, labs, kiosks, signage, etc.

Job Summary

Provides engineering expertise across the full lifecycle of the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions, including but not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage and printing solutions.

Responsibilities

• Implements the full lifecycle of enterprise desktop and end user device management related systems, services and solutions, ensuring their quality, stability, recoverability, and security
• Diagnoses and resolves problems
• Develops and maintains documentation of systems, services, processes, and procedures
• Augments primary on call staff by responding to major on callevents on nights and weekends

Required Qualifications

Educational Requirements

Bachelors Degree in Computer Science or similar field or anequivalent combination of relevant education and/orexperience

Required Experience

Three (3) years of related IT experience demonstrating aprogression of dealing with increasingly complex systems

Preferred Qualifications

Preferred EducationalQualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience working in higher education

Preferred experience with Jamf Pro

Preferred experience with bash and python scripting

Knowledge, Skills, & Abilities

Abilities

Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated

Able to diagnose and resolve problems

Able to adapt end-user computing deployment processes for use in specific areas, including faculty, staff and student lab computers

Able to design, analyze, evaluate and implement desktop and enduser device management related systems, services, and solutions

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Able to anticipate problems and proactively develop appropriate solutions

Able to appropriately assess and communicate risks, benefits, and alternatives

Knowledge

In-depth knowledge of several of the following: operating systems, virtualization, cloud services, and associated software

Extensive knowledge of desktop and end user device management operations

Must be well versed in current technologies, and industry best practices for their areas of responsibility

Skills

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)

Strong attention to detail and follow-up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position does not travel.

This position does not require security clearance.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

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