Senior Learning Technology Systems Administrator

Kennesaw State University; Kennesaw (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Kennesaw State University is seeking a Senior Learning Technology Systems Administrator to manage configuration, testing, maintenance, and delivery of learning technologies for faculty, students and staff. You will diagnose issues and work with internal teams, USG and vendors to ensure reliable service.

The role requires a focus on LMS platforms, SIS data coordination, and development of user documentation in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Three years of related IT experience with progression to complex systems.
• Preferred undergraduate or advanced degree in a related field.

Responsibilities

• Manages daily operation and configuration of learning systems.
• Resolves issues affecting assigned systems and ensures system integrity.
• Configures and tests USG and KSU LMS and integrated technologies.
• Coordinates SIS data needs and extracts with USG resources.
• Leads system updates, testing of service packs, and security patches.
• Develops end-user documentation and training materials.
• Acts as internal consultant, analyzes data and recommends improvements.
• Engages with vendors and internal partners to ensure continuity of service.

Skills

Interpersonal skills

Teamwork

Problem solving

Communication

Time management

Project management

Documentation

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree or higher in related field

Tools

LMS (Learning Management System)

Microsoft Office

Job description

Job Title: Senior Learning Technology Systems Administrator
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300939

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for the configuration, testing, maintenance, and delivery of learning technologies. Provides comprehensive, reliable, and relevant learning technologies to faculty, students and staff in support of the academic mission. Provides customer assistance to faculty, staff, and students in support of these learning technologies. Responsible for diagnosing and resolving technical issues and works closely with the internal team, vendors, USG, and KSU application administrators.

Responsibilities

• 1. Manages daily operation, uses and configures learning systems
• 2. Recognizes and resolves the issues that may appear with assigned systems
• 3. Responsible for the configuration, testing, maintenance, and delivery of the USG and KSU adopted Learning Management Systems and the integrated technologies
• 4. Responsible for the configuration, testing, and management of Online Learning platform(s) for Professional skills and Compliance Training courses
• 5. Coordinates SIS Student Information data needs and SIS extracts with institutional and USG resources
• 6. Identifies, designs, implements, and communicates solutions, opportunities for processes and procedures on the use of learning systems
• 7. Researches current technology as it applies to the responsible systems and plan for future initiatives
• 8. Analyzes complex or previously unknown system issues
• 9. Ensures the integrity of responsible systems
• 10. Leads the version updates and testing of new service packs and security patches related to Learning Systems following established changes and management practice
• 11. Ensures system testing and user acceptance testing is complete, designs test plans, coordinates testing
• 12. Leads the communication of changes to learning systems to appropriate management and affected personnel
• 13. Writes and maintains system documentation
• 14. Leads and acts as an internal consultant by analyzing data and recommending solutions to utilize responsible systems
• 15. Researches and recommends new technologies and strategies
• 16. Creates and updates end-user documentation and other resources for students, faculty, and staff
• 17. Leads and manages responsible systems projects such as new system implementations
• 18. Third-party integrations and manage Student Information System (SIS) integration
• 19. Engages with internal and external partners and maintains communication with vendor support channels to ensure continuity of service
• 20. Leads the administrative support for responsible systems
• 21. Responds in a timely and professional manner to requests for information
• 22. Serves as point of escalation for support issues and leads the troubleshooting efforts for users
• 23. Resolves issues relating to system functionality

Required Qualifications

Educational Requirements

High school diploma or equivalent

Required Experience

Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications

Preferred Educational Qualifications

An undergraduate or advanced degree from an accredited institution of higher education in a related field

Knowledge, Skills, & Abilities

ABILITIES

Able to adapt quickly to rapid change and shifting project priorities; Able to work in a team setting

Able to learn new learning technology systems quickly

Able to support a positive experience for instructors and students using various learning technologies

Able to produce clearly written training materials

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Able to represent the department on committees and in relevant meetings, working groups, workshops, conferences, and communities

KNOWLEDGE

Knowledge of a variety of learning technologies with a focus on instructional and classroom technologies

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, learning technology systems (LMS)).

Strong attention to detail and follow up skills.

Strong customer service skills and phone and e-mail etiquette.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time
• This position does not require security clearance.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf