Information Technology Apprenticeship - Learning Technologies

Kennesaw State University; Kennesaw (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kennesaw State University invites applications for an Information Technology Apprenticeship in Learning Technologies. This full-time, temporary role supports faculty and students with academic applications, AV systems, and campus IT services on the Kennesaw, GA campus.

Ideal candidates have a high school diploma or equivalent and on-the-job training. IT or CS background is preferred; no prior experience required.

Qualifications

• High School diploma or equivalent.
• No experience required; on-the-job training provided.
• Information Technology or Computer Science background is preferred.

Responsibilities

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests.
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals.
• Learns to identify individual component failures and replace computer, audio, video or control system components.
• Provides technical customer service assistance while following established procedures to resolve user technical issues.
• Learns to document and appropriately elevate incidents.

Skills

Interpersonal

Initiative

Teamwork

Problem solving

Independent judgment

Organization

Communication

Time management

Project management

Presentation skills

Microsoft Office

Education

High School diploma or equivalent

Job description

Job Title: Information Technology Apprenticeship - Learning Technologies
Location: Kennesaw, Georgia
Regular/Temporary: Temporary
Full/Part Time: Full-Time
Job ID: 303313

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

Candidates will work with system administrators and technical staff to provide faculty and students with technical support within academic applications. Some of these platforms include learning management systems, audio-video platforms, content management systems, the campus survey platform, and plagiarism detection software.

DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:

¿ Perform testing, documentation, project, and procedural-related tasks.

Provides technical customer service assistance while following established procedures to resolve user technical issues and appropriately elevate incidents.

ADDITIONAL QUALIFICATIONS:

Information Technology or Computer Science background is preferred.

Job Summary

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department; it does not guarantee permanent employment with the University.

Responsibilities

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
• Learns to identify individual component failures and replace computer, audio, video or control system components
• Provides technical customer service assistance while following established procedures to resolve user technical issues
• Learns to document and appropriately elevate incidents

Required Qualifications

Educational Requirements

High School diploma or equivalent

Required Experience

No experience required; on-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications

Student currently enrolled seeking a degree.

Proposed Salary

The budgeted hourly range is $12.50, $15.00 or $16.50 per hour. Offers are based on relevant experience.

Knowledge, Skills, & Abilities

KNOWLEDGE

KEY LEARNING OBJECTIVES:

Will acquire experience and exposure to information technology systems, programs and processes
Will acquire experience with regulations pertaining to information technology
Will acquire experience with regulations pertaining to storage and handling of confidential data
Learn to accurately define incidents, problems, and events in the trouble ticketing system
Learn to troubleshoot and resolve desktop computing and audio-visual issues

SKILLS

Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf