Systems Engineer

Inside Higher Ed; Kennesaw (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading educational institution in Kennesaw, Georgia is seeking a Systems Engineer to provide technical expertise and support for numerous IT systems. You will oversee system performance and functionality, diagnose issues, and work on documentation. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and at least three years of IT experience. Join us to make a difference in the university's auxiliary service operations while maintaining best practices in the technology space.

Qualifications

• Bachelor's degree from an accredited institution or equivalent combination of education and experience.
• Three years of related IT experience.

Responsibilities

• Provides technical and functional support for Campus Services' systems.
• Implements full lifecycle of IT systems, maintaining security and stability.
• Diagnoses and resolves system problems.
• Maintains system integrations and automations.
• Develops and maintains documentation of systems and processes.

Skills

Teamwork

Problem solving

Project management

Customer service

Microsoft Office suite proficiency

Attention to detail

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Active Directory

Microsoft desktop and server operating systems

IP networking fundamentals

Job description

Overview

Job Title: Systems Engineer

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 294057

About the Organization

Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we offer more than 190 undergraduate, graduate, and doctoral degrees to empower our students. We value respect, integrity, collaboration, inclusivity, and accountability.

Job Summary

Provides technical expertise and support across the University's IT / auxiliary related enterprise systems which includes but is not limited to University Dining Services, Card Services, Copy/Print, Campus Postal Services, Central Receiving and Distribution, Door Access, Housing and Residence Life, KCash, Parking and Transportation, Student Health Services, University Stores, and Vending Services.

Responsibilities

• Provides technical and functional support for Campus Services' systems and services
• Implements the full lifecycle of IT systems and solutions, maintaining their security, stability, integrity, and recoverability
• Diagnoses and resolves problems
• Maintains system integrations and automations
• Develops and maintains documentation of systems, services, processes (including data flow), and procedures
• Provides on-call support on a rotational basis, responding to incidents on nights and weekends

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in Computer Science, Information Systems, Business Administration or related field or an equivalent combination of relevant education and/or experience

Required Experience

Three (3) years of related IT experience

Preferred Qualifications

Additional Preferred Qualifications

In-depth knowledge working with auxiliary service operations at an institution of higher learning preferred

In-depth knowledge in supporting point-of-sale transactional systems

Abilities

Knowledge, Skills, & Abilities

• Ability to work both as an integral member of a team environment and independently on projects and assignments with minimal supervision
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge

• Demonstrated expertise supporting one or more auxiliary related enterprise systems, such as point-of-sale systems and their operation, card and transactional systems and their operation, parking and transportation management systems, culinary and hospitality systems, or equivalently complex system
• Demonstrated expertise in: Microsoft Active Directory concepts, administration of Microsoft desktop and server operating systems, and IP networking fundamentals
• Must be well versed in current technologies and industry best practices for their areas of responsibility

Skills

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia values Integrity, Excellence, Accountability, and Respect. Details are available in USG Board Policy and Code of Conduct; Freedom of Expression is supported as stated in policy.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University prohibits harassment or discrimination on the basis of race, color, sex, sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, veteran or military status, or other protected statuses. For more information, contact the Office of Institutional Equity.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time
• This position does not require security clearance.

Background Check

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references. Some positions may require additional screenings (motor vehicle report, credit check, pre-employment drug screening, verification of credentials).

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf