Enterprise Desktop Engineer - Apple Group

Kennesaw State University; Marietta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kennesaw State University is seeking an experienced IT professional to provide engineering support for enterprise desktop services across our Marietta and Kennesaw campuses. You will own end-to-end lifecycle management for desktop and mobile devices, ensuring quality, security, and reliability.

The role involves diagnosing issues, documenting configurations, and contributing to on-call coverage on nights and weekends, with a focus on collaboration across teams and adherence to campus IT

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Minimum three years of IT experience with complex systems.
• Advanced degree is preferred for the applicant pool.

Responsibilities

• Manage full lifecycle of enterprise desktop and end user device systems.
• Diagnose problems and implement fixes in collaboration with on-call staff.
• Develop and maintain documentation for systems and processes.
• Support on-call events during nights and weekends.

Skills

Autonomy

Problem solving

Deployment adaptation

System design

Time management

Education

Bachelor's Degree in Computer Science

Advanced degree in related field

Tools

Jamf Pro

bash scripting

Python scripting

Job description

Location

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

Job Summary

Provides engineering expertise across the full lifecycle of the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions, including but not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage and printing solutions.

Responsibilities

KEY RESPONSIBILITIES:

• Implements the full lifecycle of enterprise desktop and end user device management related systems, services and solutions, ensuring their quality, stability, recoverability, and security
• Diagnoses and resolves problems
• Develops and maintains documentation of systems, services, processes, and procedures
• Augments primary on call staff by responding to major on call events on nights and weekends

Required Qualifications

Educational Requirements

Bachelors Degree in Computer Science or similar field or an equivalent combination of relevant education and/or experience

Required Experience

Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

• Experience working in higher education
• Preferred experience with Jamf Pro
• Preferred experience with bash and python scripting

Knowledge, Skills, & Abilities

ABILITIES

• Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
• Able to diagnose and resolve problems
• Able to adapt end-user computing deployment processes for use in specific areas, including faculty, staff and student lab computers
• Able to design, analyze, evaluate and implement desktop and end user device management related systems, services, and solutions
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to anticipate problems and proactively develop appropriate solutions
• Able to appropriately assess and communicate risks, benefits, and alternatives

KNOWLEDGE

• In-depth knowledge of several of the following: operating systems, virtualization, cloud services, and associated software
• Extensive knowledge of desktop and end user device management operations
• Must be well versed in current technologies, and industry best practices for their areas of responsibility

SKILLS

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow-up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position does not travel.
• This position does not require security clearance.

Background Check

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.