Enterprise Deployment & Customer Program Manager

TRG; Gilbert (AZ); On-site; USD 95,000 - 130,000; Full time

Job summary

TRG is seeking a Customer Program Manager to own the long-term relationship with assigned enterprise customers and coordinate technology deployments, lifecycle management, and program delivery.

The CPM leads large-scale deployments, serves as the primary accountable contact for planning, readiness, order execution, scheduling, and delivery, across sales, operations, field services, logistics, and procurement.

Qualifications

• Bachelor's degree or equivalent experience.
• 5–7 years of project management in tech deployments.
• Experience leading large multi-site deployment projects.
• Experience managing executive relationships and escalations.
• Familiarity with ERP/CRM platforms like NetSuite, ServiceNow, Salesforce, SAP or Oracle.
• Strong planning, scheduling, risk management and stakeholder comms.
• Advanced Excel and Microsoft Project skills.

Responsibilities

• Own end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
• Lead multiple concurrent customer deployment projects across locations.
• Serve as the primary customer-facing project manager throughout the project lifecycle.
• Maintain continuity across projects, releases, and vendors for consistent delivery.
• Develop project plans, deployment schedules, milestones, risk logs, and communications.
• Facilitate kickoff, status reviews, executive updates, and QBRs as needed.
• Manage scope, timelines, risks, dependencies, and issue resolution.
• Coordinate deployment schedules with internal teams, customers, and third-party providers.
• Monitor progress and provide regular status reporting to leadership.
• Lead process improvements and SOP development; mentor junior PMs.

Skills

Project management

Executive communication

Cross-functional leadership

Risk management

Advanced Excel

Microsoft Project

ERP/CRM platforms

Education

Bachelor's degree in Business/IT

PMP certification

Tools

NetSuite

ServiceNow

Salesforce

SAP

Oracle

Power BI

Microsoft Project

Job description

TRG is seeking a Customer Program Manager to own the long-term relationship with assigned enterprise customers and coordinate technology deployments, lifecycle management, and program delivery.

The CPM leads large-scale deployments, serves as the primary accountable contact for planning, readiness, order execution, scheduling, and delivery, across sales, operations, field services, logistics, and procurement.