Enterprise Deployment Program Manager

TRG; Westlake (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

TRG is seeking a Customer Program Manager to join our CPM & PM team, ideally in person. This role owns the long‑term relationship with assigned enterprise customers and coordinates deployments, lifecycle management, and ongoing program delivery for the duration of the relationship.

The CPM serves as the primary trusted advisor and escalation point across internal teams, leading large-scale technology deployments, rollout, and lifecycle management projects for enterprise customers.

Qualifications

• Bachelor's degree in Business, Supply Chain, IT, Project Management, or related field; equivalent experience considered.
• 5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
• Demonstrated success managing large, multi-site deployment or rollout projects.
• Proven experience in customer-or-account-facing roles, including managing executive relationships and escalations.
• Experience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.
• Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
• Advanced Microsoft Excel and Microsoft Project skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Commercial awareness of contracts, SLAs, renewals, and scope/change management.
• Strong written, verbal, and presentation skills.

Responsibilities

• Own the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
• Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
• Serve as the primary customer-facing project manager throughout the project lifecycle.
• Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
• Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
• Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.
• Manage project scope, timelines, risks, dependencies, and issue resolution.

Skills

Project management

Stakeholder communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Business, Supply Chain, IT, PM or related field

Tools

NetSuite

ServiceNow

Salesforce

SAP

Oracle

Power BI

Job description

TRG is seeking a Customer Program Manager to join our CPM & PM team, ideally in person. This role owns the long‑term relationship with assigned enterprise customers and coordinates deployments, lifecycle management, and ongoing program delivery for the duration of the relationship.

The CPM serves as the primary trusted advisor and escalation point across internal teams, leading large-scale technology deployments, rollout, and lifecycle management projects for enterprise customers.