Enterprise Dental Success Strategist

Pearl; Lehi (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development and training

Flexible, uncapped PTO

Stock options

Job summary

Pearl is seeking a Strategic Customer Success Associate for our Lehi, Utah office. You will be the day-to-day engine of customer health for Pearl's enterprise DSO accounts, partnering with an Enterprise Account Manager to manage operational pulse, training, adoption, and feedback translation.

This full-time, on-site role involves monitoring utilization, re-engagement, training delivery, and collaboration with cross-functional teams to ensure KPIs stay on track.

Qualifications

• 2+ years in customer success, account support, clinical support, or a related customer-facing role; SaaS or healthcare technology experience preferred.

Responsibilities

• Monitor utilization and adoption across assigned DSO accounts; build and send weekly utilization reports and tailor outreach based on what the data shows.
• Flag at-risk and low-utilization locations early, join weekly escalation and churn-risk reviews, and give the AM clear, data-backed recommendations.
• Support enterprise health assessments, success plans, and re-engagement plans that keep KPIs on track.
• Call and email practices, clinicians, and regional leaders to re-engage low-usage offices and run practice-level check-ins after trainings.
• Deliver and coordinate customer trainings, refreshers, Pearl Champion sessions, and office hours; support workflow optimization sessions and expanded-initiative training.
• Hold weekly check-in calls with customer contacts and keep action items, recaps, and next steps moving.
• Act as the clinical voice on the account: translate product workflows and clinician feedback into practical guidance, and join customer meetings as the AM's counterpart.
• Triage clinician feedback from meetings and drive survey completion with offices and doctors.

Skills

Customer success

Data analysis

CRM (HubSpot)

Communication

Ownership

AI/Automation

Collaboration

Tools

HubSpot

Job description

Pearl is seeking a Strategic Customer Success Associate for our Lehi, Utah office. You will be the day-to-day engine of customer health for Pearl's enterprise DSO accounts, partnering with an Enterprise Account Manager to manage operational pulse, training, adoption, and feedback translation.

This full-time, on-site role involves monitoring utilization, re-engagement, training delivery, and collaboration with cross-functional teams to ensure KPIs stay on track.