Customer Success Associate (Part-Time)

Crosscut; Lehi (UT); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Ongoing Training and Development

Opportunity for growth

Collaborative work environment

Competitive hourly compensation

Job summary

Crosscut is seeking a Customer Success Associate in Lehi, UT, for a part-time role, managing customer inquiries and support. Ideal candidates should possess strong communication skills, a customer-first mentality, and efficiency in handling multiple tasks. The position offers flexible hours (10-20 per week) and opportunities for growth within a collaborative work environment. Previous experience in a dental setting is beneficial but not mandatory. Join us to help elevate customer experiences in the dental technology field.

Qualifications

• Positive, 'can-do' attitude with a passion for helping people.
• Ability to manage a high volume of tasks efficiently.
• Clear, professional, and empathetic communication skills.
• Comfortable with browsers and learning new software.
• Experience in a dental office is a plus.
• Ability to adapt in a fast-paced environment.
• Proven track record of using emerging technologies.

Responsibilities

• Act as the first point of contact for all incoming customer inquiries.
• Assess customer needs and route complex issues to the right team.
• Resolve 'Tier 1' support issues like password resets.
• Maintain clean customer records in the CRM.
• Educate customers on product offerings.
• Identify common issues and provide feedback for improvement.

Skills

Customer First Mentality

Efficiency

Communication

Technical Aptitude

Dental Familiarity

Adaptability

Demonstrated AI Curiosity

Builder’s Mindset

Job description

Location

Lehi, UT

Employment Type

Part time

Location Type

On-site

Department

Customer Success

About Pearl
Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery—industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world.

We are seeking a customer-centric, energetic, and highly organized Customer Success Associate to join our team in a part-time capacity. This role is the "front line" of Pearl, responsible for managing incoming customer outreach and ensuring every user feels supported from the moment they reach out.

Your primary goal is to triage incoming requests via phone and email, resolve "quick-win" support issues, and escalat more complex strategic needs to the appropriate teams. This is a queue-based role perfect for someone who thrives in a fast-paced environment and enjoys being a problem-solver.

What You’ll Do

• Queue Management: Act as the first point of contact for all incoming customer inquiries (calls, emails, etc.), ensuring rapid response times.


• Triage & Escalate: Assess customer needs and accurately route complex technical or account-level issues to the appropriate CSM or Technical Support specialist.


• Simple Support: Resolve "Tier 1" issues, including password resets, basic product navigation questions, and billing inquiries.


• Data Integrity: Maintain clean and accurate customer records in our CRM, logging substantive notes and updating contact information.


• Product Knowledge: Quickly become an expert in Pearl’s provider-focused product offerings to help educate customers on basic features and benefits.


• Customer Advocacy: Identify common "pain points" in the queue and report feedback to the broader team to help improve the overall user experience.

What You’ll Need to Succeed

• Customer First Mentality: A positive, "can-do" attitude with a passion for helping people.


• Efficiency: Ability to manage a high volume of tasks and work through a pipeline of tickets quickly and accurately.


• Communication: Clear, professional, and empathetic verbal and written communication skills.


• Technical Aptitude: Comfortable working with browsers, spreadsheets, and learning new software quickly.


• Dental Familiarity: While not required, experience in a dental office or an interest in dental technology is a significant plus.


• Adaptability: Ability to stay focused in a remote, fast-paced environment.


• Demonstrated AI Curiosity & Operational Leverage: A proven track record of rapidly adopting and experimenting with emerging technologies (including AI/LLMs) to eliminate manual workflows, iterate quickly, and create scalable systems.


• Builder’s Mindset: You do not wait for perfect processes to be handed to you; you proactively identify bottlenecks and use data, automation, or AI tools to drive team efficiency and reduce single-point-of-failure risks.

Position Details

• Status: Part-Time (Hourly)


• Location: Lehi, UT


• Schedule: 10-20 hours per week, Monday–Friday

What We Offer

• Ongoing Training and Development.


• Opportunity for growth.


• A collaborative work environment.


• Competitive hourly compensation.