Enterprise Account Management Lead — Remote

Pearl; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work environment

Stock options

Competitive compensation

Professional development opportunities

Job summary

Pearl is seeking an Account Management Lead to build Pearl's Enterprise Account Management function from the ground up. You will own 3–5 strategic dental practice groups and lead a small team to accelerate ARR while establishing scalable processes.

You will create playbooks for QBRs, expansion, and customer engagement, partner with Enterprise Sales and Product, and mentor 3–5 Account Managers to drive long-term growth across multi-location DSOs.

Qualifications

• 7+ years in enterprise account management or SaaS revenue growth.
• Proven track record of expanding existing accounts and driving revenue at scale.
• Ability to build and articulate a repeatable account management playbook with SaaS metrics.
• Experience mentoring and developing sales professionals as a leader.
• Demonstrated AI curiosity and willingness to adopt AI/LLM tools.
• Healthcare or SaaS experience; travel up to 40% preferred.

Responsibilities

• Build the Account Management function from the ground up with role clarity and hiring profiles.
• Establish scalable processes, playbooks, methodologies, and templates that scale across the team; define QBRs, planning, and expansion.
• Hire, onboard, and develop a high-performing team of 3–5 Account Managers; set expectations and coach toward excellence.
• Create and own team KPIs and ensure accountability to revenue, retention, expansion, and forecast accuracy.
• Own accounts from net-new commitments or expansion, and lead growth opportunities across 3–5 Enterprise accounts.
• Lead QBRs/EBRs and coordinate with Onboarding, Product, and Analytics on priorities.
• Lead forecasting, pipeline reviews, and executive reporting; drive CRM discipline.

Skills

Account management

SaaS sales leadership

Strategic planning

Team leadership

Cross-functional collaboration

AI/automation mindset

Tools

HubSpot CRM

CRM systems

Job description

Pearl is seeking an Account Management Lead to build Pearl's Enterprise Account Management function from the ground up. You will own 3–5 strategic dental practice groups and lead a small team to accelerate ARR while establishing scalable processes.

You will create playbooks for QBRs, expansion, and customer engagement, partner with Enterprise Sales and Product, and mentor 3–5 Account Managers to drive long-term growth across multi-location DSOs.