Enterprise Data Context UX Designer for AI Workflows

Merck; Rahway (NJ); On-site; USD 142,000 - 224,000; Full time

Job summary

Merck in Rahway, NJ is seeking a UX/Service Designer to shape the end-to-end experience for an enterprise Data Context Layer (DCL) that enables teams to publish, discover, and consume standardized data context through self-service. The role focuses on translating complex data, semantic, and AI concepts into intuitive user experiences that are scalable across the organization.

You will define user journeys, service blueprints, interaction models, and prototype interfaces in collaboration with

Qualifications

• 5+ years of experience in service design, experience design, or related design strategy roles.
• Experience designing complex enterprise services, digital platforms, or self-service experiences.
• Strong ability to map journeys, service blueprints, and operational processes.
• Strong ability to mockup user interfaces using Figma or Lovable like tools.
• Comfort working with technical teams on data platforms, APIs, workflows, or infrastructure-enabled services.
• Familiarity with data context, metadata, ontology, or semantic concepts.
• Working knowledge of agentic AI, prompt engineering, and context engineering concepts.
• Strong facilitation, communication, and stakeholder management skills.
• Ability to simplify complex systems into clear, human-centered service experiences.

Responsibilities

• Design the end-to-end service experience for the enterprise data context self-service capability.
• Map user journeys across publishers, consumers, administrators, and governance stakeholders.
• Develop service blueprints that connect front-stage user interactions with back-stage processes, systems, and support models.
• Define intuitive workflows for publishing context, discovering context, requesting access, validating context quality, and managing versions and updates.
• Collaborate with product, engineering, data, governance, and security teams to ensure the service is usable, scalable, and operationally sound.
• Identify pain points, service gaps, and opportunities to simplify adoption across teams.
• Design experience patterns that support both human users and AI‑enabled workflows, including agentic systems that rely on structured context.
• Contribute to standards and design principles for self-service, discoverability, consistency, and trust.
• Prototype and test service flows with users and stakeholders.
• Help define service metrics such as task completion, adoption, support load, and time-to-onboard.
• Support the transition from concept to production by ensuring the service design is operationally feasible and well documented.

Skills

Applied Engineering

Business Analysis

Client Counseling

Communication

Context Mapping

Enterprise Data

Experience Design

Knowledge Graph

Knowledge Management

Mechatronics

Methods and Tools

Ontology

Production Operations

Prompt Engineering

Publishing Process

Researching

Service Blueprinting

Stakeholder Relationship Management

Strategic Planning

Teaching

User Experience Analysis

User Experience Evaluation

User Research

Waterfall Model

Job description

Merck in Rahway, NJ is seeking a UX/Service Designer to shape the end-to-end experience for an enterprise Data Context Layer (DCL) that enables teams to publish, discover, and consume standardized data context through self-service. The role focuses on translating complex data, semantic, and AI concepts into intuitive user experiences that are scalable across the organization.

You will define user journeys, service blueprints, interaction models, and prototype interfaces in collaboration with