Adoption Specialist, Data Context Layer

Scorpion Therapeutics; North Wales (Montgomery County); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) retirement

paid holidays

vacation

sick/compassionate days

Job summary

Scorpion Therapeutics is seeking a service design professional to craft the end-to-end self-service experience for a enterprise data context. The role focuses on mapping journeys across stakeholders, building service blueprints, and defining workflows for publishing, discovering, and validating context.

You will collaborate with product, engineering, data, governance, and security teams to identify gaps, improve adoption, and design patterns for human and AI-enabled workflows, with a focus on

Qualifications

• 5+ years in service design/experience design/design strategy.
• Experience designing complex enterprise services, digital platforms, or self-service.
• Strong journey mapping, service blueprinting, and operational process skills.
• Ability to mock up UIs (Figma or similar).
• Comfort partnering with technical teams on data platforms/APIs/workflows.
• Familiarity with data context/metadata/ontology/semantics.
• Working knowledge of agentic AI, prompt engineering, and context engineering.
• Strong facilitation/communication/stakeholder management.

Responsibilities

• Design end-to-end service experience for an enterprise data context self-service capability.
• Map user journeys across publishers, consumers, administrators, and governance stakeholders.
• Create service blueprints connecting front-stage interactions to back-stage processes, systems, and support.
• Define workflows for publishing context, discovering context, requesting access, validating context quality, and managing versions/updates.
• Collaborate with product, engineering, data, governance, and security teams.
• Identify pain points/service gaps and simplify adoption.
• Design patterns supporting human users and AI-enabled/agentic workflows relying on structured context.
• Contribute to standards/principles for self-service, discoverability, consistency, and trust.
• Prototype and test service flows; define metrics (task completion, adoption, support load, time-to-onboard).
• Ensure designs are operationally feasible and documented.

Skills

Service design

Experience design

Journey mapping

Blueprinting

UI mockups (Figma)

APIs/workflows collaboration

Data platforms familiarity

Ontology/semantics

Agentic AI context

Stakeholder management

Tools

Figma

Job description

Key Responsibilities

• Design the end-to-end service experience for an enterprise data context self-service capability.
• Map user journeys across publishers, consumers, administrators, and governance stakeholders.
• Create service blueprints connecting front-stage interactions to back-stage processes, systems, and support.
• Define workflows for publishing context, discovering context, requesting access, validating context quality, and managing versions/updates.
• Collaborate with product, engineering, data, governance, and security teams.
• Identify pain points/service gaps and simplify adoption.
• Design patterns supporting human users and AI-enabled/agentic workflows relying on structured context.
• Contribute to standards/principles for self-service, discoverability, consistency, and trust.
• Prototype and test service flows; define metrics (task completion, adoption, support load, time-to-onboard).
• Ensure designs are operationally feasible and documented.

Required Qualifications

• 5+ years in service design/experience design/design strategy.
• Experience designing complex enterprise services, digital platforms, or self-service.
• Strong journey mapping, service blueprinting, and operational process skills.
• Ability to mock up UIs (Figma or similar).
• Comfort partnering with technical teams on data platforms/APIs/workflows.
• Familiarity with data context/metadata/ontology/semantics.
• Working knowledge of agentic AI, prompt engineering, and context engineering.
• Strong facilitation/communication/stakeholder management.

Preferred Qualifications

• Enterprise data/AI/knowledge platform experience.
• Familiarity with OWL, RDF, knowledge graphs, MCP/A2A, knowledge graph technologies.
• Governance-heavy/regulated environment experience.
• Design systems, usability research, operational service design.

  What Success Looks Like

  Intuitive navigation; minimal-friction self-service; works across human and AI workflows; trusted, scalable, aligned front/back; growing adoption with reduced support.

  Benefits

  • Medical/dental/vision, 401(k) retirement, paid holidays, vacation, and sick/compassionate days.