Enterprise CX Leader & Trusted Advisor

NAVEX; Charlotte (NC); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid Culture

Growth Opportunities

Rewards for Results

Job summary

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our enterprise customers. This role manages a focused portfolio and ensures customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executives, you will drive product adoption, renewals, and expansion while collaborating with sales, product, and services. This hybrid role offers real ownership and impact across NAVEX's customer lifecycle.

Qualifications

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data‑driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross‑functional influence skills.

Responsibilities

• Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness.
• Serve as the central point of coordination across sales, product, services, support and leadership teams.
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
• Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.

Skills

Customer Success

Executive communication

Cross-functional collaboration

Data-driven CX

Job description

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experiences for our enterprise customers. This role manages a focused portfolio and ensures customers achieve measurable value from NAVEX solutions.

As a trusted advisor to executives, you will drive product adoption, renewals, and expansion while collaborating with sales, product, and services. This hybrid role offers real ownership and impact across NAVEX's customer lifecycle.