Enterprise Customer Success Strategist

Shield; New York (NY); On-site; USD 130,000 - 155,000; Full time

Job summary

Shield, a global startup with offices in NYC, TLV, LDN, and LIS, is seeking a Customer Success Manager in New York. You will act as a strategic advisor, guiding customers to achieve measurable business outcomes and maximize value from the Shield platform.

You will own customer health, drive renewals and expansions, manage executive relationships, and lead quarterly business reviews and training to ensure risk reduction, efficiency, and regulatory confidence.

Qualifications

• 5+ years in enterprise SaaS customer success with Fortune 100 executives.
• Managing a book of 4–6 strategic accounts.
• Proven ability to drive adoption, retention and renewal.
• Ability to thrive in a fast-paced, dynamic environment.
• Experience in or with the finance industry is a plus.

Responsibilities

• Champion the Customer Voice across Product, R&D, and Operations.
• Own Customer Health metrics and renewals process.
• Lead renewals and expansions with Sales on complex deals.
• Provide visibility on support issues and escalations.
• Engage executives and economic buyers with best practices.
• Deliver value via QBRs and customer trainings.
• Create Mutual Success Plans with objectives and metrics.
• Maintain strong product knowledge and roadmap understanding.

Skills

Enterprise SaaS

Executive stakeholder mgmt

Renewals & expansions

Cross-functional collab

Strategic planning

Job description

Shield, a global startup with offices in NYC, TLV, LDN, and LIS, is seeking a Customer Success Manager in New York. You will act as a strategic advisor, guiding customers to achieve measurable business outcomes and maximize value from the Shield platform.

You will own customer health, drive renewals and expansions, manage executive relationships, and lead quarterly business reviews and training to ensure risk reduction, efficiency, and regulatory confidence.