Enterprise Customer Success Manager, AI Platform Growth

Reducto, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Lunch

Reimbursed Transportation

Insurance

Health and Wellness Budget

Parental Leave

401k + 4% company match

Job summary

Reducto, Inc. is seeking an in-person Customer Success professional to help build our CS function from the ground up and manage a portfolio of high-value enterprise customers.

You will collaborate with technical teams to solve document processing challenges and ensure customers derive maximum value from our platform. You will monitor customer health, lead business reviews with stakeholders, and create scalable enablement content while partnering with Product and Engineering to voice customer

Qualifications

• You've worked with Enterprise clients in consulting for 4+ years.
• You're familiar with ML/AI infrastructure or developer tools.
• You have a technical background or strong interest in AI/ML.

Responsibilities

• Managing a portfolio of enterprise customers from implementation through expansion.
• Conducting regular business reviews and maintaining strong relationships with key stakeholders.
• Monitoring customer health metrics and proactively addressing potential issues.
• Creating and executing customer success playbooks for different customer segments.
• Building our customer success function from the ground up.
• Establishing processes for onboarding, training, and ongoing customer engagement.
• Creating scalable customer enablement content and documentation.
• Partnering with Product and Engineering to represent the voice of the customer.

Job description

Reducto, Inc. is seeking an in-person Customer Success professional to help build our CS function from the ground up and manage a portfolio of high-value enterprise customers.

You will collaborate with technical teams to solve document processing challenges and ensure customers derive maximum value from our platform. You will monitor customer health, lead business reviews with stakeholders, and create scalable enablement content while partnering with Product and Engineering to voice customer