Enterprise Customer Success Manager – Renewals Remote

Enhesa; Arlington (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Flexible home-working policy

Collaborative fast paced environment

Accountability and pride for projects

Job summary

Enhesa is seeking a Customer Success Manager to maintain and expand relationships with existing Enterprise customers. You will manage a book of business with yearly renewal and growth, representing the full range of Enhesa products and services while leading account planning and ensuring client needs are met.

You will build relationships with key personnel, clarify customer needs, and drive growth by coordinating cross-functional teams, onboarding, and quarterly business reviews.

Qualifications

• Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.
• 2-4 years of demonstrated experience in managing existing accounts in a B2B environment in Software/SaaS/IT/insurance/engineering/financial services or consultancy.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.

Responsibilities

• Maintain and develop professional relationships with existing clients.
• Ensure client satisfaction and loyalty; build relationships with key client personnel and decision makers.
• Lead solution development efforts addressing customer needs, coordinating Enhesa personnel.

Education

Bachelor’s degree in business, communications, marketing or similar field of study

Tools

Jira

Confluence

SharePoint

Job description

Enhesa is seeking a Customer Success Manager to maintain and expand relationships with existing Enterprise customers. You will manage a book of business with yearly renewal and growth, representing the full range of Enhesa products and services while leading account planning and ensuring client needs are met.

You will build relationships with key personnel, clarify customer needs, and drive growth by coordinating cross-functional teams, onboarding, and quarterly business reviews.