Customer Success Manager

Enhesa; Arlington (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Flexible home-working policy

Collaborative fast paced environment

Accountability and pride for projects

Job summary

Enhesa is seeking a Customer Success Manager to maintain and expand relationships with existing Enterprise customers. You will manage a book of business with yearly renewal and growth, representing the full range of Enhesa products and services while leading account planning and ensuring client needs are met.

You will build relationships with key personnel, clarify customer needs, and drive growth by coordinating cross-functional teams, onboarding, and quarterly business reviews.

Qualifications

• Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.
• 2-4 years of demonstrated experience in managing existing accounts in a B2B environment in Software/SaaS/IT/insurance/engineering/financial services or consultancy.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.

Responsibilities

• Maintain and develop professional relationships with existing clients.
• Ensure client satisfaction and loyalty; build relationships with key client personnel and decision makers.
• Lead solution development efforts addressing customer needs, coordinating Enhesa personnel.

Education

Bachelor’s degree in business, communications, marketing or similar field of study

Tools

Jira

Confluence

SharePoint

Job description

Who we are

Enhesais the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.

Our mission is to help organizations makeinformeddecisions they can defend, wherever they operate,combining deep human expertise with AIefficiency, to confidently actacross EHS, product, chemical, and corporate sustainability compliance.

Businesses cometo us needing help understanding what regulators expect.We’vebuilt our services around solving that problemand work with more than half of the fortune 500, as a trusted provider of intelligence.

AtEnhesa, ourteamsare guided by purpose, passion,inclusivity, anddrivingprogress. Weareunited by a belief that positive change is everyone’s responsibility.

If these qualities sound like you, Enhesa could be your next career move!

What we offer

• A competitive salarypackage
• Flexible home-working policy and work/life balance
• Acollaborativefast paced, driven environment
• Accountability and pride for your projects

For more information visit: www.enhesa.com

Position Description

The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and growth, he/she will be responsible for achieving sales figures and assigned account objectives. He/she represents the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.

Core Responsibilities

Maintain and develop professional relationships with existing clients

Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.

Proactively assess, clarify, and validate customer needs on an ongoing basis

Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.

Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel

Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.

On-boarding clients

Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa’s support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.

Manage and own contract renewals and growth opportunities

Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided tho the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue. Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.

Support the team internally

Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.

Participate in Tradeshows and Conferences

Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague’s accounts.

Requirements

Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.

Experience

• 2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.
• Project management/ cross functional collaboration

Technical Skills

• Office Suite
• Problem solving
• Language Skills
• CRM
• Internal tools: Jira, Confluence, SharePoint

Salary Range

$80,000—$110,000 USD

Equal Opportunity Employer

Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.