Enterprise Customer Success Manager — Remote US

Hack-the-Box; États-Unis; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401K with employer match

Life and AD&D Insurance

Paid time off 25 days

Home Office Allowance

Training & development budget

Equipment provided

Résumé du poste

Hack The Box, a leader in cybersecurity readiness, seeks a Customer Success Manager to drive adoption with enterprise clients across the US. You will partner with Product, Sales, Support, and Marketing to deliver measurable outcomes and foster long-term relationships.

In this remote East Coast role, you’ll own engagement plans, analyze usage data with Tableau, and coordinate with internal teams to ensure exceptional customer experiences while pursuing growth opportunities.

Qualifications

• Understand SaaS business models and customer success principles.
• Prior experience in a Customer Success role preferred.
• Experience supporting enterprise customers in US markets is a strong plus.
• Able to navigate difficult conversations with customers and leadership.
• Proficient cybersecurity fundamentals including pentesting and cyberdefense basics.
• Skilled at handling objections and driving outcomes in mixed stakeholder environments.
• Comfortable owning Revenue Retention Metrics to drive growth.
• Collaborate effectively with multiple internal teams.

Responsabilités

• Guide new customers through their journey and ensure efficient adoption.
• Build and nurture executive relationships with buyers and admins.
• Design and execute engagement plans aligned to customer objectives.
• Analyze usage data to identify trends and issues, using analytics tools like Tableau.
• Address customer inquiries in a timely manner and mitigate risks.
• Coordinate with internal teams to resolve issues and ensure a smooth experience.
• Schedule regular check-ins and executive business reviews (EBRs).
• Maintain up-to-date notes on customer health in CRM systems.

Connaissances

SaaS customer success

Enterprise customer management

US market experience

difficult conversations

cybersecurity fundamentals

upselling & cross-selling

Revenue retention

Stakeholder collaboration

Outils

ChurnZero

HubSpot

Tableau

Slack

Gong

Description du poste

Hack The Box, a leader in cybersecurity readiness, seeks a Customer Success Manager to drive adoption with enterprise clients across the US. You will partner with Product, Sales, Support, and Marketing to deliver measurable outcomes and foster long-term relationships.

In this remote East Coast role, you’ll own engagement plans, analyze usage data with Tableau, and coordinate with internal teams to ensure exceptional customer experiences while pursuing growth opportunities.