Enterprise Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Enterprise Customer Success Manager to join their remote team. This role involves managing strategic enterprise accounts, ensuring clients achieve their desired outcomes, and driving product adoption. You will work cross-functionally with sales and product teams, leveraging your SaaS expertise to build strong relationships and enhance customer satisfaction. If you thrive in fast-paced environments and have a passion for customer success, this opportunity offers a chance to make a significant impact in a rapidly growing company, all while enjoying a flexible work environment and competitive benefits.

Benefits

Stock options

Flexible paid time off

Annual $1,000 adventure travel stipend

Comprehensive health benefits

401(k) with matching contributions

Qualifications

• 4+ years in Customer Success or Account Management within SaaS.
• Proven track record in managing enterprise accounts and driving retention.

Responsibilities

• Manage end-to-end enterprise customer relationships and drive engagement.
• Collaborate with Sales and Product teams to identify expansion opportunities.

Skills

Customer Success Management

Account Management

Interpersonal Skills

Emotional Intelligence

Data Analysis

SaaS Experience

Adaptability

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

Enterprise Customer Success Manager - (Remote - US)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for an Enterprise Customer Success Manager in the United States. This is a unique opportunity for a driven Customer Success professional to work with strategic enterprise accounts and drive measurable impact across retention, growth, and client satisfaction. In this role, you'll be responsible for ensuring enterprise clients achieve their desired outcomes and see value throughout their journey. You'll work cross-functionally with sales, product, and support teams, acting as a strategic advisor and partner to your clients. If you're experienced in SaaS, thrive in fast-paced startup environments, and enjoy building strong, lasting customer relationships, this role is a perfect match.

Accountabilities:

• Manage end-to-end enterprise customer relationships, including onboarding, post-launch check-ins, and executive reviews
• Drive customer engagement and product adoption by building tailored success plans that deliver tangible business results
• Own and refine customer renewal processes, leveraging insights to proactively mitigate churn and increase retention
• Partner with Sales and Product teams to identify expansion opportunities and deliver feedback to shape product evolution
• Travel to key clients for in-person check-ins, strategic alignment, and executive relationship-building
• Collaborate with internal teams to improve customer workflows and deliver a consistent, high-quality experience
• Support the creation and optimization of playbooks, KPIs, and reporting strategies to scale customer success operations

Requirements:

• 4+ years of experience in Customer Success, Account Management, or Renewals within SaaS environments
• At least 2 years managing large-scale enterprise accounts with a proven track record of retention and growth
• Strong interpersonal and emotional intelligence skills; capable of building relationships across multiple stakeholders
• Experience in a startup or early-stage company, with the ability to adapt and thrive in ambiguity
• Familiarity with CRM platforms such as Salesforce or HubSpot
• Skilled in analyzing data to detect risk, trends, and success indicators for enterprise clients
• Experience using Customer Success platforms (e.g., Gainsight, ChurnZero) is a plus
• Willingness to travel up to 30% of the time

Benefits:

• Competitive compensation with stock options
• Remote-first work environment
• Flexible paid time off
• Annual $1,000 adventure travel stipend
• Comprehensive health benefits including medical, dental, vision, HSA/FSA, and mental health support
• 401(k) with matching contributions
• Opportunity to work with a high-performing team on meaningful problems in a rapidly growing SaaS company

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

• If you are among the top 5 candidates, you will be notified within 7 days
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience

Thank you for your interest!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Non-profit Organizations and Primary and Secondary Education