Enterprise Customer Success Manager, QSR SaaS

Harri; New York (NY); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Global environment

Collaborative team

Job summary

Harri in New York City is seeking a Customer Success Manager to oversee enterprise clients after onboarding, ensuring strong relationships and successful software adoption within the QSR vertical.

You will drive renewals, identify growth opportunities, and partner with GTM teams to maximize ROI, reporting to the Director of Customer Success in a fast-paced, global hospitality tech company.

Qualifications

• 3+ years in a SaaS customer-facing role.
• Bachelor's degree or commensurate experience.
• Excellent written and verbal communication with data-driven value storytelling.
• Experience with QSR concepts or hospitality operations.
• Strong attention to detail with analytical and problem-solving skills.
• Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools.
• Experience with HCM, Workforce Management, or payroll systems preferred.
• Ambitious and self-motivated team player in a fast-paced environment.

Responsibilities

• Manage enterprise customers after onboarding to ensure ongoing relationships post go-live.
• Develop relationships with key accounts and internal teams to optimize loyalty and marketing strategy.
• Monitor usage and train clients to improve adoption and ROI.
• Identify upsell, cross-sell, and NRO opportunities with Go-To-Market teams.
• Serve as main escalation point across Support and Technical teams for timely resolutions.
• Manage renewals in partnership with cross-functional teams.
• Contribute to Harri’s product and technology developments while evaluating customer satisfaction.

Skills

Customer-facing SaaS

Communication skills

Presentation skills

QSR hospitality knowledge

Analytical skills

G-Suite

Salesforce

Zendesk

HCM/payroll systems

Team player

Education

Bachelor's degree or commensurate experience

Tools

G-Suite

Salesforce

Zendesk

Job description

Harri in New York City is seeking a Customer Success Manager to oversee enterprise clients after onboarding, ensuring strong relationships and successful software adoption within the QSR vertical.

You will drive renewals, identify growth opportunities, and partner with GTM teams to maximize ROI, reporting to the Director of Customer Success in a fast-paced, global hospitality tech company.