Remote Enterprise SaaS Customer Success Lead – Restaurants

DTiQ; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Career growth opportunities

Job summary

DTiQ Technologies, Inc. is seeking a Customer Success Manager to build strong relationships and drive product adoption across enterprise SaaS customers.

You will work to understand QSR and restaurant operations, translating business challenges into measurable value while guiding customers toward continued engagement and expansion. The role emphasizes proactive account management, cross-functional teamwork, and remote collaboration with global clients.

Qualifications

• 5+ years in Customer Success, Account Management, or similar client-facing role.
• Experience with enterprise SaaS accounts and SaaS environments.
• Proven ability to lead QBRs and drive customer engagement strategies.
• Strong communication and highly organized with attention to detail.
• Experience in restaurant/hospitality or QSR is a plus.

Responsibilities

• Manage and grow relationships with large enterprise customers to ensure long-term success and satisfaction.
• Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders.
• Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues).
• Identify opportunities for account growth, expansion, and increased product adoption.
• Advocate for customer needs with internal teams and drive improvements.
• Deliver high-quality service with thorough follow-through.
• Aim to increase adoption, retention, and overall customer satisfaction.

Skills

Customer Success

Account Management

Enterprise SaaS

QBR leadership

Communication

Organization

Ownership

Remote collaboration

Job description

DTiQ Technologies, Inc. is seeking a Customer Success Manager to build strong relationships and drive product adoption across enterprise SaaS customers.

You will work to understand QSR and restaurant operations, translating business challenges into measurable value while guiding customers toward continued engagement and expansion. The role emphasizes proactive account management, cross-functional teamwork, and remote collaboration with global clients.