Enterprise Customer Success Manager for AI Platform

Magnitude; San Francisco (CA); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Hybrid work environment

Job summary

Magnitude is seeking a Customer Success Manager to maximize customer value and retention by acting as a trusted advisor while driving the adoption of AI-native platforms. The ideal candidate will have a solid B2B CSM background, especially in the cybersecurity industry.

Responsibilities include conducting business reviews, building relationships with decision-makers, and proactively addressing customer needs. The role offers a hybrid work environment to support collaboration and efficiency.

Qualifications

• Solid B2B CSM background.
• Cybersecurity industry experience.

Responsibilities

• conducting Business Reviews
• building relationships with decision-makers
• proactively addressing customer needs

Job description

Magnitude is seeking a Customer Success Manager to maximize customer value and retention by acting as a trusted advisor while driving the adoption of AI-native platforms. The ideal candidate will have a solid B2B CSM background, especially in the cybersecurity industry.

Responsibilities

• conducting Business Reviews
• building relationships with decision-makers
• proactively addressing customer needs

Benefits

• competitive salary
• health and retirement benefits
• hybrid work environment