Enterprise Customer Success Manager — AI-Driven Growth

Inclusively Remote; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health, dental, and vision insurance

401(k) employer match

Unlimited PTO

Annual in-person team offsite

Unlimited book budget

Monthly Wellness Days

Job summary

beehiiv, a fast-growing newsletter and creator platform, is hiring a Customer Success Manager in the United States. You will manage enterprise accounts, onboard new customers, handle escalations, and drive adoption, satisfaction, and retention across the customer lifecycle.

You will collaborate with Sales, Marketing, Product, and Support to implement scalable playbooks, processes, and AI-powered workflows, helping the team deliver exceptional value to customers.

Qualifications

• 2+ years in Customer Success, Account Management, or other client-facing roles.
• Excellent customer relationship management skills.
• Strong communication, listening, writing, and time management.
• Ability to problem-solve and resolve client issues quickly.
• Organized and reliable; able to work independently when needed.
• Genuine excitement about scaling a growing platform.
• An ownership mentality; willing to take initiative.
• Experience in email/newsletter space is a plus.
• Hands-on with AI tools to streamline work and create workflows.

Responsibilities

• Manage a portfolio of enterprise customer accounts to foster long-term partnerships.
• Onboard new enterprise customers to ensure they are set up for success.
• Act as the main point of contact for escalations and provide timely resolutions.
• Understand customers’ businesses and proactively provide strategic insights to drive satisfaction, adoption, and retention.
• Deliver Quarterly Business Reviews to drive product adoption and satisfaction.
• Become the customer advocate and help implement cross-functional initiatives across Sales, Marketing, Product, and Support.
• Own team-wide initiatives and enablement to scale Customer Success with the business.
• Create, test, and share AI-powered workflows and tools; present impact to the team.

Skills

2+ years experience in CS/Account Mgmt

Excellent CRM skills

Strong communication

Problem solving

Organized & reliable

Ownership mentality

Email/newsletter experience

AI tooling usage (Claude/ChatGPT)

Project ownership beyond core role

Job description

beehiiv, a fast-growing newsletter and creator platform, is hiring a Customer Success Manager in the United States. You will manage enterprise accounts, onboard new customers, handle escalations, and drive adoption, satisfaction, and retention across the customer lifecycle.

You will collaborate with Sales, Marketing, Product, and Support to implement scalable playbooks, processes, and AI-powered workflows, helping the team deliver exceptional value to customers.