Enterprise Customer Success Manager — AEC Partnerships

NEMETSCHEK AG; United States; On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

401K benefits (Fully vested)

BetterUpCare access

LinkedIn Learning access

Education reimbursement up to $5K per/

Work-life balance culture

Job summary

Bluebeam, a Nemetschek company, is hiring an Enterprise Customer Success Manager in the United States to guide large enterprise accounts toward successful adoption and renewals. You will build trusted partnerships, deliver white-glove service, and collaborate with product and marketing to ensure optimal customer workflows.

You will identify expansion opportunities, manage Success Plans, and help customers realize value from Bluebeam solutions while traveling up to 30% to visit sites and attend

Qualifications

• 7+ years in a customer facing role, including 3+ years in architecture, engineering or construction.
• BA/BS degree or equivalent and applicable trade certification required.
• Strong Bluebeam Revu and advanced solutions skills.
• Excellent written and verbal communication.

Responsibilities

• Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Create customer advocates and champions.
• Establish and maintain Success Plans with all assigned accounts, in coordination with partnering Account Managers.
• Identify opportunities for expansion, upsell and cross sell of sister brand products.
• Identify and mitigate churn and down sell risks.
• Proactively head off customer workflow problems and aggressively address issues when they arise.

Skills

Customer success

Account management

Communication

Public speaking

Travel willingness

Education

BA/BS degree

Tools

Bluebeam Revu

Job description

Bluebeam, a Nemetschek company, is hiring an Enterprise Customer Success Manager in the United States to guide large enterprise accounts toward successful adoption and renewals. You will build trusted partnerships, deliver white-glove service, and collaborate with product and marketing to ensure optimal customer workflows.

You will identify expansion opportunities, manage Success Plans, and help customers realize value from Bluebeam solutions while traveling up to 30% to visit sites and attend