Strategic Enterprise CS Manager for Growth & Partnerships

Bluebeam; Dallas (TX); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Fully vested 401K from day one

Generous PTO and sick/mental health &

LinkedIn Learning access

Job summary

Bluebeam is seeking an Enterprise Customer Success Manager to guide large enterprise accounts, delivering white-glove service and driving long-term adoption of Bluebeam solutions across organizations. You will build trusted partnerships, manage Success Plans, and identify expansion opportunities while coordinating with Product Management and Marketing.

The role requires 7+ years in customer-facing roles, a BA/BS, strong Bluebeam Revu skills, and comfort presenting to groups up to 150.

Qualifications

• 7+ years in a customer-facing role, including 3+ years in architecture, engineering or construction.
• BA/BS degree or equivalent and applicable trade certification required.
• Strong Bluebeam Revu and advanced solutions skills.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience and comfort speaking to groups up to 150 in-person or via video.
• Willingness to travel up to 30%.

Responsibilities

• Develop and foster trusted partnerships with key stakeholders at various levels across named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Create customer advocates and champions.
• Establish and maintain Success Plans with all assigned accounts, in coordination with partnering Account Managers.
• Identify opportunities for expansion, upsell and cross-sell of sister brand products.
• Identify churn and down-sell risks and mitigate.
• Proactively address customer workflow problems with support and other teams.
• Engage with Product Management and Marketing to share insights from enterprise accounts.
• Participate in events, webinars, and user groups as industry experts.
• Provide internal product feedback and validation.
• Connect customer contacts to internal departments for input and validation.

Skills

Customer facing

Communication

Public speaking

Travel readiness

Education

BA/BS degree or equivalent

Tools

Microsoft Office Suite

Job description

Bluebeam is seeking an Enterprise Customer Success Manager to guide large enterprise accounts, delivering white-glove service and driving long-term adoption of Bluebeam solutions across organizations. You will build trusted partnerships, manage Success Plans, and identify expansion opportunities while coordinating with Product Management and Marketing.

The role requires 7+ years in customer-facing roles, a BA/BS, strong Bluebeam Revu skills, and comfort presenting to groups up to 150.