Enterprise Customer Success Manager

Canonical; Nashville (TN); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a dynamic Enterprise Customer Success Manager to enhance customer engagement and drive product adoption. In this strategic role, you'll onboard new clients, manage complex projects, and advocate for customer needs. With a focus on collaboration across departments, you'll utilize your IT expertise and communication skills to foster loyalty and support account growth. Join a forward-thinking organization that values remote work and offers generous benefits, including a learning budget and wellness programs. This is your chance to make a significant impact in the tech industry while growing your career.

Benefits

Annual learning and development budget of USD 2,000

Generous leave policies

Parental leave

Wellness programs

Travel opportunities

Biannual in-person sprints

Qualifications

• 5+ years of relevant IT experience with exposure to Linux and cloud technologies.
• Excellent presentation and communication skills are essential.
• Team player with experience in process improvement.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro and MAAS.
• Coordinate complex projects with developers and IT managers.
• Manage customer portfolios and identify growth or renewal risks.

Skills

Linux

Data Applications

Cloud

Networking

Security

Migration

IoT

Presentation Skills

Communication Skills

Agile Methodologies

Education

Bachelor's Degree in IT or related field

Tools

Salesforce

Jira

CRMs

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries.

Role Overview

The Customer Success Manager (CSM) role is strategic, aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs build trust with customers, understand their objectives, and align expectations to enhance loyalty and collaboration.

Responsibilities

• Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Engineering, and Support to develop engagement plans.
• Manage customer portfolios, identify growth or renewal risks, and work with Sales.
• Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
• Advocate for customers internally, influencing product roadmaps and processes.
• Support customers via reactive ticket requests.
• Create targeted campaigns through digital channels.

Qualifications

• Minimum 5 years of relevant IT experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation and communication skills.
• Experience in process improvement and project delivery.
• Team player with cross-departmental interaction skills.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese is a plus.

Preferred Skills

• Experience with Salesforce, Jira, and CRMs.

Benefits

• Distributed remote work environment with biannual in-person sprints.
• USD 2,000 annual learning and development budget.
• Annual performance reviews and recognition rewards.
• Generous leave policies, parental leave, wellness programs, and travel opportunities.

About Canonical

Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and grow.

We are an equal opportunity employer, committed to diversity and inclusion, and welcome applications from all backgrounds.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development