Enterprise Customer Success Manager

Ncontracts; Brentwood (TN); Remote; USD 85,000 - 100,000; Full time

Job summary

An established industry player is seeking an Enterprise Customer Success Manager to strengthen relationships with key clients. This role focuses on ensuring customer satisfaction and retention while uncovering growth opportunities. You will work in a dynamic, fast-paced environment that values collaboration and innovation. Join a team dedicated to enhancing the financial services sector and enjoy a supportive atmosphere that prioritizes work-life balance and professional growth. If you're passionate about customer success and thrive in a results-driven environment, this opportunity is for you.

Benefits

Responsible PTO plan

11 paid holidays

Mental health benefits

Medical, Dental, Vision insurance

401(k) with company match

Paid Volunteer Days

Pet Insurance

Community and social events

Qualifications

• 5+ years in Customer Success or Account Management in SaaS.
• Ability to develop relationships with C-Suite executives.
• Strong analytical skills and proficiency with Microsoft Office.

Responsibilities

• Manage Enterprise & Strategic clients through their post-sales journey.
• Collaborate cross-functionally to drive customer outcomes.
• Prepare and deliver strategic Business Reviews.

Skills

Customer Success

Account Management

Business Development

Analytical Skills

Relationship Building

Change Management

Tools

PowerPoint

Excel

Word

Job description

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Who We Are
Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and a consistent recipient of "Best Places to Work" awards, we offer a thriving work environment where career growth and work-life balance are prioritized.

Enterprise Customer Success Manager
Remote | Client Services | Full-Time

About Us
At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We seek creative, collaborative, and self-driven professionals across all areas of our business — from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us to help make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

The Role
The Enterprise Customer Success Manager will manage Enterprise and select Strategic customer relationships, serving as a trusted advisor for their portfolio. This role focuses on driving business outcomes across Ncontracts solutions, ensuring revenue retention and uncovering expansion opportunities. The manager will maintain structured engagement, including executive Business Reviews, to understand customer objectives and support long-term success.

Responsibilities

• Manage a portfolio of Enterprise & Strategic clients throughout their post-sales journey, including kickoff, adoption, renewals, and advocacy.
• Recommend business processes to accelerate adoption, retention, expansion, and value achievement, while identifying and resolving risks.
• Stay updated on evolving product and service offerings for high-touch Enterprise and Strategic clients.
• Collaborate cross-functionally with Product, Sales, Support, and other teams to drive outcomes.
• Monitor customer base and work with the account team on growth and expansion opportunities.
• Prepare and deliver strategic Business Reviews.
• Develop advanced knowledge of SaaS solutions and related services.
• Understand customer business outcomes and market environment to better serve clients.

Requirements

• 5+ years of proven experience in Customer Success, Account Management, Business Development, or a senior client-facing role at a SaaS organization.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Ability to develop relationships with C-Suite executives.
• Proven influence and change management skills.
• Strong analytical skills; proficient with PowerPoint, Excel, Word, and eager to learn new tools.
• Ability to manage multiple demands efficiently.
• Team-oriented, results-driven, and customer-focused.

What We Offer

• A fun, fast-paced work environment
• Responsible PTO plan complying with laws
• 11 paid holidays
• Community and social events
• Mental health benefits
• Medical, Dental, Vision insurance
• Company-paid Life Insurance, Disability coverage
• Flexible Spending and Health Savings Accounts
• Aflac benefits (Critical Illness, Cancer, Hospital)
• Pet Insurance
• 401(k) with company match from Day 1
• Paid Volunteer Days
• And more!

Compensation
The pay range is $85,000 to $100,000 annually, dependent on experience, education, and location. The role may include an annual discretionary incentive based on performance.

Equal Opportunity
Ncontracts is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace, prohibiting discrimination based on protected characteristics.

Additional Notes
This job description is not exhaustive and duties may change. All activities are subject to change at any time with or without notice.