Enterprise Customer Success Manager

Kilwa Technologies; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Kilwa Technologies is seeking an experienced Enterprise Customer Success professional to own renewals and expansions across the enterprise book. This remote role emphasizes turning client questions into research and product priorities while delivering measurable value.

You will onboard institutional clients into a real workflow, build a feedback loop between users and the research team, and maintain credibility through demonstrated value and renewals.

Qualifications

• Enterprise customer success experience with financial institutions.
• Enough domain literacy to hold a credible conversation about a score.
• A record of renewals earned through demonstrated value.

Responsibilities

• Onboard institutional clients into a real workflow, not a login.
• Translate client questions into research and product priorities.
• Own renewal and expansion across the enterprise book.
• Build the feedback loop between institutional users and the research team.

Skills

Enterprise CS

Domain literacy

Renewals

Job description

Own renewals by making sure the platform is genuinely load-bearing in a client's investment process.

Location Remote

Type Full-time

Team Commercial

What you'll do

• Onboard institutional clients into a real workflow, not a login.
• Translate client questions into research and product priorities.
• Own renewal and expansion across the enterprise book.
• Build the feedback loop between institutional users and the research team.

What you bring

• Enterprise customer success experience with financial institutions.
• Enough domain literacy to hold a credible conversation about a score.
• A record of renewals earned through demonstrated value.